{{org_field_logo}}

{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Accessible Premises Policy

1. Purpose

This policy outlines how {{org_field_name}} ensures that its premises and facilities are fully accessible, inclusive, and compliant with the Equality Act 2010, Health and Social Care Standards (Scotland), and Care Inspectorate Scotland regulations. The policy guarantees that individuals using our services, including those with disabilities or additional needs, can safely and comfortably access our premises, ensuring equality and dignity for all. This includes ongoing assessment, modifications where necessary, and staff training to create a truly inclusive environment.

2. Scope

This policy applies to all buildings, office spaces, service locations, and external venues used by {{org_field_name}}. It ensures that our premises are safe, welcoming, and usable for all individuals, including those with mobility impairments, sensory disabilities, and cognitive impairments. This includes adaptations to physical infrastructure, provision of assistive technologies, and alternative service delivery methods where needed.

3. Related Policies

To ensure holistic compliance, this policy should be read alongside the following:

• Health and Safety Policy – Ensures safe access and movement within premises.
• Equality, Diversity & Inclusion Policy – Promotes an inclusive culture in all areas of service.
• Risk Assessment and Management Policy – Identifies and mitigates accessibility risks.
• Fire Safety and Emergency Evacuation Policy – Provides procedures for safe evacuation of individuals with disabilities.
• Complaints and Feedback Policy – Encourages reporting of accessibility concerns.
• Infection Prevention and Control Policy – Ensures accessibility measures do not compromise health and safety.

4. Principles of Accessibility

Accessibility is embedded in {{org_field_name}}’s approach to service delivery. The following principles guide our accessibility practices:

• Inclusivity – Ensuring all premises are designed or adapted for people with physical, sensory, cognitive, and mobility impairments. This includes proactive measures to remove barriers and provide reasonable adjustments.
• Legal Compliance – Adhering to Care Inspectorate Scotland regulations, the Equality Act 2010, and BS 8300:2018 (Design of an Accessible Built Environment).
• Risk Mitigation – Identifying physical barriers and addressing hazards that could affect mobility and access to ensure premises are safe for all users.
• Ongoing Review and Improvement – Conducting regular accessibility audits and responding to feedback from users.
• Staff Training and Awareness – Ensuring staff are knowledgeable and proactive in addressing accessibility needs.

5. Accessibility Management in Home Care Premises

5.1. Premises Design and Layout

To ensure ease of movement, our premises are designed with universal accessibility principles in mind. This includes:

• Step-free access, ramps, or lifts to accommodate individuals with mobility challenges.
• Wide doorways and corridors to allow comfortable navigation for wheelchair users.
• Accessible seating arrangements that provide flexibility based on individual needs.
• Clear, well-lit signage in large, high-contrast fonts, with tactile markers and Braille where appropriate.
• Anti-slip flooring and removal of potential trip hazards to prevent falls.

5.2. Parking and External Accessibility

External areas of {{org_field_name}} premises are designed to provide barrier-free access:

• Designated parking spaces located close to the entrance for convenience.
• Smooth, even pathways with adequate lighting to ensure safety at all times.
• Clearly signposted entrances and exits with appropriate wayfinding aids.

5.3. Toilet and Hygiene Facilities

Ensuring dignity and independence, our facilities include:

• Fully accessible toilets equipped with grab rails, emergency alarms, and wheelchair space.
• Handwashing facilities positioned at a wheelchair-friendly height.
• Non-slip flooring and ergonomic fixtures to prevent strain or injury.

5.4. Fire Safety and Emergency Evacuation

Ensuring safe evacuation procedures are in place for individuals with disabilities:

• Visual and audible fire alarms to assist those with hearing or visual impairments.
• Regular evacuation drills to test accessibility of emergency procedures.
• Clearly marked accessible emergency exits free from obstructions.

5.6. Digital Accessibility

Ensuring that our digital platforms are accessible:

• Compliance with Web Content Accessibility Guidelines (WCAG 2.1).
• Easy-read materials and alternative formats available on request.

6. Staff Responsibilities and Training

6.1. Staff Responsibilities

Every staff member plays a role in ensuring accessibility by:

• Keeping all accessibility features operational and unobstructed.
• Providing assistance in a respectful and empowering manner.
• Being responsive to requests for alternative communication formats.
• Reporting accessibility issues or hazards immediately.

6.2. Training and Awareness

To ensure best practices in accessibility, all staff receive training on:

• Identifying and eliminating barriers to accessibility.
• Effective use of assistive technology.
• Understanding disability rights and inclusive communication.
• Providing high-quality service to individuals with diverse needs.

7. Quality Assurance and Compliance

We maintain accessibility by:

• Conducting annual accessibility audits and addressing findings promptly.
• Seeking feedback from individuals accessing our services.
• Ensuring ongoing compliance with Care Inspectorate Scotland regulations.
• Implementing a transparent reporting system for accessibility concerns.

8. Complaints and Feedback

Individuals encountering accessibility barriers are encouraged to:

1. Report concerns to the Registered Manager:

Email: {{org_field_registered_manager_email}}

Call the office: {{org_field_phone_no}}

2. Request reasonable adjustments where necessary.
3. Use the Complaints and Feedback Policy if concerns remain unresolved.

9. Policy Review

This policy will be reviewed annually or earlier if required due to legislative updates or organisational needs. Any changes will be communicated to all staff and stakeholders.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.