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N33. Emergency Planning for Care Services

Policy Statement

This policy provides a framework to describe {{org_field_name}}’s approach to dealing with different emergencies, which threaten the safety and well-being of service users and staff. It is written in line with:

There are separate policies for the responses needed for different kinds of emergency.


Accident Reporting

Contingency Planning: Heatwaves

Contingency Planning: Lift Breakdown

Contingency Planning: Winter Weather

Coronavirus (Covid-19) Management

Delays and Missed Visits Contingency Planning and Arrangements

Emergency Contacts and Responsible Persons

Emergency Planning. Responding to Shortages of Supplies

Fire Safety

First Aid at Work

Gas Safety

Ill, Injured, Dead or Unresponsive Service Users

Infection Control Management

Media Relations

Water Supply Management

{{org_field_name}} has plans in place in the events of accidents, emergencies and disasters so that it can respond to them quickly and effectively. At such times it expects its managers and staff to know exactly what to do and that preparations are made to cover all eventualities.

Types of Emergency

Emergencies that might result in the implementation of {{org_field_name}}’s contingency plans can be internal or external.


Emergencies that might occur because of external events beyond the control of {{org_field_name}}, but which could result in a disruption of {{org_field_name}} include:


Emergencies that might occur in {{org_field_name}} or during the course of service delivery that might be, but not necessarily the result of external emergencies include:

Emergency Contingency Planning

{{org_field_name}}’s contingency plans will depend on the nature of the emergency and the impact that it has on the safety and well-being of {{org_field_name}} e users and running of {{org_field_name}}. Where there is a risk of {{org_field_name}} being disrupted by external events, as with the 2020 Covid-19 outbreak, {{org_field_name}} provider will follow all national and local policy guidance and regulations.

{{org_field_name}} is aware of and will co-ordinate with any local authority emergency plans which cover large-scale, serious emergencies in the area, for instance serious floods or disasters.

When there is any emergency as described above, {{org_field_name}} will refer to its Business Continuity Plan which is based on assessing risks and impacts. The Plan is regularly updated and monitored. The assessment identifies threats and risks to the continuity of {{org_field_name}} delivery and the contingency plan will outline steps to be taken to reduce the risks and ensure the continuity of {{org_field_name}}.

See. Emergency Planning. Business Continuity Risk Assessment and Contingency Planning Framework for a tool to help develop emergency plans.


To deal with different kinds of events {{org_field_name}} will adopt the following measures.

  1. It will ensure that there are sufficient staff to respond to the emergency and to maintain service continuity, by for example, redeploying or bringing in extra staff.
  2. It will ensure that there sufficient suitably trained, certified first aiders and appointed persons to respond to accidents and injuries that require immediate attention.
  3. It will keep fire procedures, arrangements and policies up to date, include those for evacuation of the building.
  4. It has installed carbon monoxide (CO) alarms as advised by its fire prevention advisers and has trained staff to recognise the symptoms of CO poisoning emergencies.
  5. It will be aware of any flood alerts and warnings and will work with local authorities and emergency services to be prepared to take any appropriate action in the event of local flooding; including evacuation and relocation plans.
  6. It will report any outbreak of infectious disease immediately to the appropriate health protection authority and follow its guidance and recommendations for controlling the outbreak.
  7. It has risk assessments and contingency plans to respond to shortages of essential goods and services resulting from the emergency
  8. It has plans and procedures in place in the event of an alert or breach of security, or in the event of an attack or aggression directed at a member of staff.
  9. It has on call back-up arrangements to have staff on duty in the event of an emergency or if they require extra help.
  10. It ensures that all its computer systems have back-up provision so that essential data is not lost in the case of an IT failure.
  11. It will notify the care regulator of major incidents that disrupt the running of {{org_field_name}} as required by its notification procedures and local authorities/ commissioners as required to meet any contractual requirements.

Extreme Weather Emergencies

To reduce the risk of emergencies due to winter, cold, icy and or stormy weather, {{org_field_name}} will:

To reduce the risk of emergencies due to summer or extreme heat wave conditions, {{org_field_name}} will:

Emergency Contacts

Emergency phone numbers are as follows.

  1. In the event of a medical emergency, staff should administer first aid as appropriate and call 999 and ask for an ambulance.
  2. In the event of a fire emergency, staff should raise the alarm, evacuate the building, and call 999 and ask for the fire brigade.
  3. In the event of a security emergency or a violent attack, staff should call 999 and ask for the police.


All emergency plans will be drawn up with staff involvement and communicated to staff on induction, during regular training and through any appropriate means of communication such as at staff meetings and briefings, etc. All staff should be made aware of any emergency numbers to ring and back-up arrangements.

Copyright ©2024 {{org_field_name}}. All rights reserved

Reviewed on: {{last_update_date}}

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