E: support@e-carehub.co.uk



N84. Staff Qualities and Qualifications

Policy Statement

This policy sets out the values, principles and policies underpinning {{org_field_name}}’s approach to the personal and professional qualities it expects of its staff and the levels and types of qualifications that {{org_field_name}} needs to provide the highest possible standards of care.

We are committed to providing the highest quality service possible for all its service users with a well-trained, highly-motivated and professionally-led staff group aware of its legal, ethical and moral duties. We treat everyone with respect, dignity and compassion.

{{org_field_name}} continually strives to achieve its objective of having a full complement of committed, qualified staff who can meet service users’ full range of needs and always ensure their safety and wellbeing.

This approach is in line with our registration conditions and the requirements of the fundamental standards’ regulations with which we must comply.

(See also Supporting and Developing Staff Policy for details on how {{org_field_name}} proceeds with its development and training.)


All staff must respect our service users and be accessible, approachable and comfortable with them, be good listeners and communicators, reliable and honest, interested, motivated and committed. In addition, they should have the skills and experience necessary for the tasks they are expected to perform, including:


{{org_field_name}} aims to recruit and develop a highly trained and qualified workforce to give as high a standard of care to service users as possible. {{org_field_name}} promotes staff training and the ongoing continuing education of its staff. It supports requests to gain further qualifications wherever those qualifications fit in with {{org_field_name}}’s business plan, and they are in line with individuals’ appraisal and personal learning plans.

{{org_field_name}}’s policy on staff qualifications is in line with its registration conditions and guidance published by the CQC and the care sector’s workforce development and training organisation, Skills for Care.

It provides opportunities to staff for training and qualifications relevant to their job roles by:

Management Responsibilities

Management ensures that:

as far as practically possible, staff have no previous history of work inconsistent with a caring profession.

Copyright ©2024 {{org_field_name}}. All rights reserved

Reviewed on: {{last_update_date}}

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