HCS48-Supporting Communication Needs Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Supporting Communication Needs Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides effective, inclusive, and person-centred communication support for all people we support. Effective communication is fundamental to delivering high-quality care, promoting independence, and ensuring the rights and dignity of individuals. This policy is in […]

HCS47-Advocacy and Decision-Making Support Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Advocacy and Decision-Making Support Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} supports the rights and choices of the people we support through effective advocacy and decision-making support. We are committed to ensuring that individuals receive the necessary support to express their preferences, make informed […]

HCS46-Service User and Family Engagement Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Service User and Family Engagement Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} actively engages with people we support and their families in a meaningful, inclusive, and effective way. Engagement fosters a partnership approach, enabling individuals and their families to contribute to the design, delivery, […]

HCS45-Use of Agency and Temporary Staff Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Use of Agency and Temporary Staff Policy 1. Purpose The purpose of this policy is to outline {{org_field_name}}’s approach to employing agency and temporary staff to ensure safe, high-quality care that meets the standards set by Care Inspectorate Scotland, the Health and Social Care Standards (Scotland), and the Scottish Social […]

HCS44-Staffing Levels and Rotas Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staffing Levels and Rotas Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} maintains appropriate staffing levels and an effective rota system to provide high-quality, person-centred care in compliance with the Health and Social Care Standards (Scotland) and Care Inspectorate Scotland regulations. Ensuring sufficient staffing levels […]

HCS43-Absence and Sickness Management Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Absence and Sickness Management Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} has a structured and effective approach to managing staff sickness and absence while maintaining high-quality care standards. This policy aims to provide guidance on reporting, recording, and managing sickness-related absences fairly and consistently, […]

HCS42-Workforce Wellbeing and Support Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Workforce Wellbeing and Support Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides a supportive, safe, and positive working environment that promotes the wellbeing of all employees. We recognise that the physical and mental wellbeing of our workforce is essential in delivering high-quality care to […]

HCS41-Professional Boundaries Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Professional Boundaries Policy 1. Purpose The purpose of this policy is to provide clear guidance to all employees of {{org_field_name}} on maintaining professional boundaries while delivering care and support services. Establishing and maintaining appropriate professional relationships is essential to protect the dignity, rights, and well-being of the people we support, […]

HCS40-Staff Code of Conduct Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Code of Conduct Policy 1. Purpose The purpose of this policy is to define the professional standards, behaviour, and ethical responsibilities expected from all employees of {{org_field_name}}. The policy is aligned with the Scottish Social Services Council (SSSC) Codes of Practice, Health and Social Care Standards (Scotland), and Care […]

HCS39-Disciplinary and Grievance Procedures Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Disciplinary and Grievance Procedures Policy 1. Purpose The purpose of this policy is to ensure that disciplinary and grievance matters at {{org_field_name}} are managed fairly, consistently, promptly and lawfully, while protecting the health, safety, wellbeing and rights of employees and the people who use our service. As a registered Care […]