HCS48-Supporting Communication Needs Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Supporting Communication Needs Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides effective, inclusive, and person-centred communication support for all people we support. Effective communication is fundamental to delivering high-quality care, promoting independence, and ensuring the rights and dignity of individuals. This policy is in […]

HCS47-Advocacy and Decision-Making Support Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Advocacy and Decision-Making Support Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} supports the rights, will, preferences, choices and legal safeguards of the people we support through effective advocacy and supported decision-making. We are committed to ensuring that individuals receive the information, communication support, time […]

HCS46-Service User and Family Engagement Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Service User and Family Engagement Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} actively engages with people we support and their families in a meaningful, inclusive, and effective way. Engagement fosters a partnership approach, enabling individuals and their families to contribute to the design, delivery, […]

HCS45-Use of Agency and Temporary Staff Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Use of Agency and Temporary Staff Policy 1. Purpose The purpose of this policy is to set out {{org_field_name}}’s arrangements for the safe, lawful and appropriate use of agency, relief, bank and temporary staff in the delivery of Care at Home services in Scotland. The policy supports continuity of care, […]

HCS44-Staffing Levels and Rotas Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staffing Levels and Rotas Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} maintains appropriate staffing arrangements and an effective rota system to provide safe, high-quality, person-centred care and support in accordance with the Health and Care (Staffing) (Scotland) Act 2019, the Health and Social Care […]

HCS43-Absence and Sickness Management Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Absence and Sickness Management Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} has a structured and effective approach to managing staff sickness and absence while maintaining high-quality care standards. This policy aims to provide guidance on reporting, recording, and managing sickness-related absences fairly and consistently, […]

HCS42-Workforce Wellbeing and Support Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Workforce Wellbeing and Support Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides a supportive, safe, and positive working environment that promotes the wellbeing of all employees. We recognise that the physical and mental wellbeing of our workforce is essential in delivering high-quality care to […]

HCS41-Professional Boundaries Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Professional Boundaries Policy 1. Purpose The purpose of this policy is to provide clear guidance to all employees of {{org_field_name}} on maintaining professional boundaries while delivering care and support services. Establishing and maintaining appropriate professional relationships is essential to protect the dignity, rights, and well-being of the people we support, […]

HCS40-Staff Code of Conduct Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Code of Conduct Policy 1. Purpose The purpose of this policy is to define the professional standards, behaviour, and ethical responsibilities expected from all employees of {{org_field_name}}. The policy is aligned with the Scottish Social Services Council (SSSC) Codes of Practice, Health and Social Care Standards (Scotland), and Care […]

HCS39-Disciplinary and Grievance Procedures Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Disciplinary and Grievance Procedures Policy 1. Purpose The purpose of this policy is to ensure that disciplinary and grievance matters at {{org_field_name}} are managed fairly, consistently, promptly and lawfully, while protecting the health, safety, wellbeing and rights of employees and the people who use our service. As a registered Care […]