SL42-Communication and Engagement with Service Users and Families Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Communication and Engagement with Service Users and Families Policy 1. Purpose At {{org_field_name}}, we are committed to maintaining open, honest, and meaningful communication with the people we support and their families. Effective communication is fundamental to delivering high-quality, person-centred care that respects individual preferences, needs, and rights. This policy outlines […]

SL41-Managing Service User Finances Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Managing Service User Finances Policy 1. Purpose This policy sets out how {{org_field_name}} supports people who use the service to manage their money safely, lawfully, transparently and in a person-centred way. It applies where staff provide support with budgeting, shopping, bill payment, accessing cash, benefits-related tasks, safekeeping of small sums […]

SL40-Assisting with Personal Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Assisting with Personal Care Policy 1. Purpose The purpose of this policy is to ensure that all personal care provided by {{org_field_name}} is safe, person-centred, dignified, lawful and responsive to the individual needs, choices, protected characteristics, communication needs and outcomes of the people we support. This policy supports compliance with […]

SL39-Mental Capacity and Deprivation of Liberty Safeguards Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Mental Capacity, Consent, Best Interests and Deprivation of Liberty Policy 1. Introduction At {{org_field_name}}, we are committed to upholding the rights, dignity and autonomy of all people we support. This policy sets out how we assess mental capacity, obtain and review consent, make best interests decisions where a person lacks […]

SL38-End of Life and Palliative Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} End of Life and Palliative Care Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides safe, compassionate, lawful and person-centred end of life and palliative care support to people living in supported living services who have a life-limiting condition or who may be approaching the […]

SL37-Moving and Handling Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Moving and Handling Policy 1. Introduction At {{org_field_name}}, we are committed to providing high-quality, safe and dignified support to people who use our supported living service. A crucial part of this commitment is ensuring that all moving and handling activities are carried out safely for the people we support, our […]

SL36-Initial Assessment and Care Planning Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Initial Assessment and Care Planning Policy 1. Purpose The purpose of this policy is to set out {{org_field_name}}’s arrangements for completing initial assessments, deciding whether the service can safely and lawfully meet a person’s needs, developing person-centred care and support plans, and reviewing and updating those plans in response to […]

SL35-Duty of Candour Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Duty of Candour Policy 1. Purpose At {{org_field_name}}, we are committed to providing high-quality, safe, and compassionate support to individuals in our Supported Living services. However, we recognise that despite best efforts, incidents may occur. When this happens, we have a legal and moral responsibility to be open and honest […]

SL34-Confidentiality, Information Sharing and Data Protection (UK GDPR) – Service User Privacy Notice and Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Confidentiality, Information Sharing and Data Protection (UK GDPR) – Service User Privacy Notice and Policy 1. Introduction At {{org_field_name}}, we respect every service user’s right to privacy, dignity, confidentiality and safe care. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection […]

SL33-Staff Leave and Absence Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Leave and Absence Policy 1. Introduction At {{org_field_name}}, we recognise that employees require time away from work for various personal, medical, and professional reasons. A fair and transparent leave and absence policy ensures that staff can balance their work commitments with personal needs while maintaining the smooth operation of […]