E: support@e-carehub.co.uk



Online Safety of Children and Adults at Risk Policy

Policy Statement

This policy mainly applies where a care service is providing support to children and young people. It could also apply to vulnerable adults who might lack mental capacity. Issues of e-safety are likely to arise when the agency’s staff are responsible for a person who is engaged in or seeks to obtain access to the Internet via computer or handheld device without the parents/guardians being present to give their consent.

In most care service situations access to and use of computers, handheld devices and of the Internet by children and vulnerable adults will be governed by the parents or representatives of the person using services, if required.

{{org_field_name}} will seek to identify as part of any service agreement/care plan if its staff are likely to be involved in the supervision or participation in such activities.

If supervision of or participation in such activities forms part of the care staff role, the agency will identify all parental permissions regarding usage including any time limits, etc and agree with the parents or representatives how its staff can apply these.

{{org_field_name}} will not however agree to its staff becoming responsible for supervising access to illegal or inappropriate content and would not allow its staff to collude with this in any way.

SMART Rules of Online Safety

As far as possible agency staff will work with parents of anyone using services who is a child or young person to comply with the basic SMART rules of online safety.

Where the care staff member considers that these rules are not being followed or are being misapplied they should discuss the issue with the person’s parents or guardians and report their concerns to their manager, who will attempt to address any issue that could compromise the service agreement or care plan.

In instances where it is thought that the person using services is at risk of harm as a result of online safety rules not being followed, the issue might need to be addressed through invoking safeguarding of people from abuse/harm procedures in line with the agency’s policy.

By harm the agency means exposure to content, which can be produced in different ways and might involve criminal acts, that can or does cause adverse physical reactions and/or emotional distress and disturbance to the young person or vulnerable adult. Harmful online content and activity includes cyberbullying, racism, misogynistic abuse, pornography and material promoting violence and self-harm.

Any staff member who encourages or colludes with a person to engage in illegal or inappropriate internet usage and/or puts the person using services at risk of harm as a result of their lack of supervision or collusion will face disciplinary action, which could lead to dismissal and referral to the current disclosure and barring service as someone who might not be suitable to be employed to work with vulnerable children or adults.


All staff involved in online safety issues in the user’s home or place of residence are trained in the above safeguarding procedures.

New staff are introduced to this policy and procedure in their induction training.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annualy (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

Copyright ©2024 {{org_field_name}}. All rights reserved

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