E: support@e-carehub.co.uk



Persons Missing from Their Home Policy

Policy Statement

This policy sets out the values, principles and procedures underpinning {{org_field_name}}’s approach to the discovery that a person using its service for whom it is responsible is missing, particularly any child or children for whom it is providing a service.

Through its policy and procedures, {{org_field_name}} also seeks to comply with the requirements to report serious instances through the Care Quality Commission (CQC) notification procedures and the local Safeguarding Adults Board/Safeguarding Children Board’s (or where in operation, Multi-Agency Safeguarding Hub (MASH)) procedures and take the appropriate actions in the event of accidents or in the event of a person receiving care going missing from their home, when {{org_field_name}} retains responsibility for that person’s safety.

A person receiving care going “missing” would be an obvious cause for concern, particularly if the missing person is a child, who will then be seen as seriously at risk of harm.

However, it is accepted that there will be many active adults who use a care service who value their mobility and independence and spend time out in the local community without raising concern. Their needs for close supervision must always be balanced against their rights to make their own decisions regarding their movements and whereabouts.

Preventing Missing Persons Incidents

Staff must remain vigilant at all times and try to be aware of exactly where vulnerable people receiving care (adults or children) are at any given time.

People receiving care who are prone to walking out or “wandering”, or who may be at risk of getting lost by reason of their mental state, will have this identified during risk assessment and a suitable entry made in their care plan. People are kept under observation as appropriate to the level of risk identified.

Action taken to avoid false alarms includes the simple precaution of encouraging people receiving care, their relatives and friends, to inform any responsible supporting care staff when they are out or not available and to give both a time they expect to return and a contact name and telephone number. All such arrangements are recorded.

Raising the Alarm

Staff should raise the alarm immediately they suspect that a person receiving care could be missing by informing their duty manager and, where practicable, the person’s relatives. In the case of a child, the parents/guardians should be informed as soon as possible.

Situations where a missing persons report should be made include the following.

Procedure in the Event of a Person Being Reported as Missing

Upon receiving a missing persons report, the duty manager should carry out the following procedure.

Missing or Lost Children

When a child who is receiving a care service goes missing when under the designated supervision of one or more of {{org_field_name}}’s employees, the care staff responsible must:

Procedure to Follow After a Missing Persons Incident

Care staff must record any significant incident on the person’s care plan and {{org_field_name}}’s accident/incident records (which should be available for CQC inspection if required). The recording should include the times the person went missing and was returned and the actions taken for the person to be returned.

If the person was injured or harmed or was seriously at risk of being harmed because of going missing, the management will notify the CQC and the relevant Local Authority Safeguarding Board (or MASH), which might wish to investigate further depending on the circumstances.

If a complaint is made against a care staff member as a result of a person receiving care going missing, the matter will be investigated through the complaints procedure. The investigation will include any possible misconduct by the care staff responsible as a result of the person going missing through its established disciplinary procedures.

All staff are made aware of the possible consequences of a person receiving care whom they are supervising, particularly a child, going missing.


All staff are trained in the missing persons procedure and to know their role in the event of a search.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annualy (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

Copyright ©2024 {{org_field_name}}. All rights reserved

Leave a Reply

Your email address will not be published. Required fields are marked *