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Promoting the Welfare of People Who Use Services. Personal and Nursing Care Policy

Policy Statement

This policy is written to show the commitment of {{org_field_name}} to achieving high standards of person-centred personal and, where it is provided, nursing care to achieve optimum outcomes for the people who use its services. The policy is written in line with the service’s registration conditions and Care Quality Commission (CQC) requirements.

Providers must comply with the Health and Social Care Act 2014 (Regulated Activities) Regulations 2014. To achieve the standards of care and welfare required by these regulations, the service will always:

Personal Care

The service makes sure through its well co-ordinated policies and practices, leadership and ethos that it always provides effective, safe and appropriate personalised care, treatment and support. Its assessments and care planning are consistent with the requirements to be:

Nursing Care (where and as applicable)

People receive nursing care in line with their needs from suitably qualified nurses. The service will ensure that it always has the necessary availability of qualified nurses or (as a nursing home) has available a suitable complement of qualified nurses to meet the daily and night time needs of the people who use its services.

Registered nurses in {{org_field_name}} are fully supported to practise as their professional registration status and codes of practice require, and to continue their professional development and revalidation procedures when necessary.

Protocols and Procedures

The service has a range of policies, procedures, protocols and practices that help it to achieve compliance with its registration standards. These policies contribute to making sure that people’s care and welfare is of the highest standards possible. The service is also committed to taking immediate action in the event of any shortfalls in its care being identified.

All the service’s policies reflect the basic values and principles of person-centred care, showing commitment to and application of individual rights, equality and diversity, needs for privacy, dignity, independence, exercise of choice and for fulfilment.


All staff receive training in basic values and principles and the range of policies that are required to achieve high standards of care and welfare from their induction onwards.

All training, including induction training, is in line with the guidance and standards produced by the relevant social and healthcare workforce development organisations.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annualy (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

Copyright ©2024 {{org_field_name}}. All rights reserved

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