E: support@e-carehub.co.uk



Telecare Policy

Policy Statement

{{org_field_name}} aims to ensure that, where telecare is employed as part of an individual’s care option, it is safely and ethically used and supported by suitable knowledgeable and skilled staff.

The policy is in line with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. With regard to telecare, the service understands that the following regulations apply.

{{org_field_name}} also follows National Institute for Health and Care Excellence (NICE) guidance NG21: Home Care: Delivering Personal Care and Practical Support to Older People Living in Their Own Homes (NICE 2015).

NICE states that there should always be a discussion with a person who uses care services as to whether telecare could complement their care package and any other services they are using.


{{org_field_name}} understands that telecare — also known as “advanced assistive technology” — typically takes the form of technological devices and systems used in the care sector to increase, maintain and improve the capabilities and independence of people who have cognitive, physical or communication difficulties. Telecare devices are, therefore, increasingly being used to help manage risks, improve care and enhance safety.

Examples include personal alarms, falls alarms and advanced electronic devices and sensors that can be deployed to remotely monitor people and raise an alarm or call for assistance where required.

{{org_field_name}} understands that the provision of safe care and having effective equipment maintenance policies and procedures in place is an important element in the “five key question test” which is used during CQC inspections to determine a quality rating for the service.


In {{org_field_name}}:

a. support people as appropriate in working with any telecare systems fitted
b. report any telecare devices that do not appear to be working correctly
c. report any concerns they have with the use of telecare, including any concerns as to its ethical use or possible infringements of privacy or dignity.

Any telecare equipment used should be procured from responsible providers with a track record of high quality, safe equipment. All suppliers should have appropriate accreditation from a trade body and abide by any code of conduct and quality standard. All equipment should be installed by a qualified technician under professional guidance and supervision. All equipment will be subject to suitable risk assessments and portable appliance testing. It must be properly fitted, set up, serviced and maintained by suitably qualified persons in accordance with the manufacturer’s instructions.

With landlines across the UK being switched to new digital systems, {{org_field_name}} is aware this might affect telecare devices and personal alarms and ensure appropriate actions taken in collaboration with telephone service providers prior to the switch taking place.

Management Responsibilities

In {{org_field_name}}, managers should:


Care staff should attend suitable training so that they are aware of how telecare and telehealth works and of the variety of devices available.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annualy (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

Copyright ©2024 {{org_field_name}}. All rights reserved

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