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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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COVID-19 Management Policy

1. Purpose

The purpose of this policy is to establish a clear framework for preventing, managing, and responding to COVID-19 within {{org_field_name}}. It ensures that service users, staff, and visitors remain safe while continuing to receive high-quality, person-centred care in line with CQC’s fundamental standards, including Regulation 12 on Safe Care and Treatment​and Regulation 10 on Dignity and Respect​.

This policy aligns with guidance from the Department of Health and Social Care (DHSC), Public Health England (PHE), the NHS, and the Care Quality Commission (CQC). It ensures that infection prevention, risk management, and continuity of care are prioritised while respecting the rights and choices of service users.

2. Scope

This policy applies to all staff, service users, visitors, and external professionals who interact with {{org_field_name}}. It covers:

• Infection prevention and control measures.
• Testing, isolation, and quarantine protocols.
• Management of suspected and confirmed COVID-19 cases.
• Vaccination promotion and support.
• Safe visitation procedures.
• Staff training and well-being.

This policy applies across all settings within the supported living service, including individual service user homes, communal areas, and external activities.

3. Policy Statement

{{org_field_name}} is committed to protecting the health, safety, and well-being of service users, staff, and visitors by implementing robust COVID-19 management practices. Our approach prioritises:

• Preventing the spread of COVID-19 through rigorous infection control.
• Early identification and effective management of suspected or confirmed cases.
• Supporting service users and staff through isolation and recovery.
• Promoting vaccination and education to reduce COVID-19 risks.
• Ensuring continuity of care while maintaining service users’ rights, dignity, and well-being.

This policy ensures compliance with CQC’s Regulation 12 on Safe Care and Treatment​and Regulation 17 on Good Governance​.

4. Infection Prevention and Control Measures

{{org_field_name}} implements robust infection prevention and control (IPC) practices to minimise the risk of COVID-19 transmission. These measures are reviewed regularly to reflect the latest government and CQC guidance.

• Hand Hygiene: Staff, service users, and visitors must practise regular hand hygiene using soap and water or alcohol-based hand sanitisers. Hand hygiene stations are available throughout the premises.
• Personal Protective Equipment (PPE): Staff wear appropriate PPE, including face masks, gloves, aprons, and eye protection, depending on the task and risk level. PPE supplies are monitored and replenished regularly.
• Environmental Cleaning: Communal areas, high-touch surfaces, and shared equipment are cleaned and disinfected frequently using approved cleaning products. Service user homes are cleaned according to individual care plans.
• Ventilation: Adequate ventilation is maintained in communal areas and individual living spaces to reduce airborne transmission. Windows are opened regularly, and air purifiers are used where appropriate.
• Social Distancing: When COVID-19 risk levels are high, staff encourage social distancing in communal areas without compromising service users’ well-being and social inclusion.

Regular audits of infection control practices are conducted to ensure adherence and identify areas for improvement.

5. Testing and Monitoring

{{org_field_name}} follows government guidance on COVID-19 testing for staff, service users, and visitors. Testing helps identify asymptomatic cases and prevent outbreaks.

• Routine Testing: Staff are encouraged to undertake regular lateral flow tests (LFTs) based on current NHS guidance. Service users are supported to test if they display symptoms or if an outbreak occurs.
• Symptomatic Testing: Anyone showing COVID-19 symptoms must undergo immediate testing. Symptoms include fever, persistent cough, loss of taste or smell, and cold-like symptoms.
• Outbreak Testing: If two or more linked COVID-19 cases are identified within the service, outbreak testing is initiated in collaboration with the local Health Protection Team (HPT).

Test results are documented, and positive cases are managed according to isolation and care protocols.

6. Management of Suspected and Confirmed COVID-19 Cases

When a service user or staff member is suspected or confirmed to have COVID-19, {{org_field_name}} implements a clear response plan to protect others while ensuring compassionate care.

• Isolation of Service Users: Service users with suspected or confirmed COVID-19 are supported to isolate in their living space, following individualised care plans that promote well-being and dignity. Essential care continues with staff using appropriate PPE.
• Support During Isolation: Service users in isolation receive emotional support, regular health checks, and access to meals, medications, and personal items. Staff encourage virtual social interaction to reduce loneliness.
• Staff Self-Isolation: Staff with COVID-19 symptoms or positive tests must self-isolate according to NHS guidance. They are supported with sick leave entitlements and return-to-work protocols.
• Healthcare Access: If a service user’s condition deteriorates, staff promptly contact healthcare providers or emergency services, ensuring continuity of care.

All cases are reported to the local Health Protection Team (HPT) and CQC as required under Regulation 18 on Notification of Other Incidents​.

7. Vaccination Promotion and Support

{{org_field_name}} actively promotes COVID-19 vaccination among staff and service users, recognising its role in preventing severe illness and protecting vulnerable individuals.

• Education and Awareness: Staff provide clear, accessible information about the benefits and potential side effects of COVID-19 vaccination. Service users are encouraged to discuss any concerns with healthcare professionals.
• Vaccination Clinics: Where possible, {{org_field_name}} facilitates access to local vaccination clinics or arranges on-site vaccination sessions.
• Record-Keeping: Vaccination status is documented in service user care plans and staff health records, ensuring accurate reporting and risk management.

Vaccination remains voluntary, and service users’ choices are respected in line with the principles of the Mental Capacity Act 2005​.

8. Safe Visitation Procedures

To balance safety with social inclusion, {{org_field_name}} implements safe visitation procedures that align with government and CQC guidance.

• Pre-Visit Screening: Visitors are encouraged to complete a health screening questionnaire and may be asked to take a lateral flow test before entry during high-risk periods.
• Infection Control Measures: Visitors are provided with hand sanitiser and, if necessary, PPE. They are advised to maintain social distancing and follow hygiene protocols.
• Designated Visiting Areas: Visits take place in well-ventilated areas, with outdoor spaces preferred when weather permits.
• Exceptional Visits: In end-of-life or compassionate circumstances, visits are facilitated with enhanced safety measures, ensuring dignity and emotional support.

Visitors showing symptoms of COVID-19 are not permitted to enter the premises.

9. Staff Training and Well-Being

Staff are trained regularly on COVID-19 prevention, management, and care protocols. Training covers:

• Infection prevention and control (IPC) measures.
• Correct use of personal protective equipment (PPE).
• Testing and reporting procedures.
• Supporting service users during isolation.
• Recognising and responding to COVID-19 symptoms.

To promote staff well-being, {{org_field_name}} offers mental health support, flexible working arrangements, and access to counselling services. Staff experiencing COVID-19-related stress are encouraged to seek support without fear of stigma.

10. Continuity of Care and Service Delivery

{{org_field_name}} ensures that service users continue to receive high-quality care throughout the pandemic by:

• Individualised Care Plans: Each service user has a personalised COVID-19 care plan, detailing support needs, risk factors, and contingency measures.
• Staffing Contingency Plans: Staffing levels are monitored, and contingency plans are in place to address absences due to illness or self-isolation. This includes access to bank staff and agency support.
• Remote Support: Where face-to-face visits are not possible, virtual support is provided through phone or video calls, ensuring continuity of care and social connection.

11. Communication and Transparency

Clear, honest communication is essential for effective COVID-19 management. {{org_field_name}} ensures that:

• Service Users and Families: Service users and their families receive regular updates about COVID-19 risks, prevention measures, and service changes. Information is provided in accessible formats, including easy-read versions.
• Staff and Stakeholders: Staff receive regular briefings on updated guidance, ensuring consistent implementation of infection control measures.
• Incident Reporting: COVID-19 cases, outbreaks, and significant events are reported to the CQC, local authorities, and health protection teams in accordance with Regulation 18​.

12. Monitoring, Audits, and Continuous Improvement

{{org_field_name}} continuously monitors COVID-19 management practices to ensure effectiveness and compliance with CQC standards.

• Routine Audits: Regular audits assess adherence to infection control measures, testing protocols, and care delivery standards.
• Incident Reviews: Any COVID-19-related incidents, including positive cases and outbreaks, are investigated to identify lessons learned and improve practices.
• Feedback and Improvement: Staff, service users, and families are encouraged to provide feedback, which informs policy updates and service improvements.

Findings from audits and reviews are discussed during staff meetings and incorporated into the service’s quality improvement plan.

13. Related Policies

This policy works alongside the following policies:

• Infection Prevention and Control Policy​.
• Safe Care and Treatment Policy​.
• Mental Capacity Act Implementation Policy​.
• Safeguarding Adults from Abuse and Improper Treatment Policy​.
• Duty of Candour Policy​.
• Good Governance Policy​.

14. Policy Review

This policy will be reviewed quarterly or earlier if there are changes in government guidance, CQC requirements, or operational needs. The Registered Manager is responsible for ensuring the policy remains current, effective, and reflective of best practices.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.