SL143-Technology-Enabled Care and Telecare Policy

Registration Number: {{org_field_registration_no}}

Technology-Enabled Care and Telecare Policy

1. Purpose

The purpose of this policy is to outline {{org_field_name}}‘s approach to the safe and effective use of technology-enabled care and telecare within supported living services. This policy aligns with the latest Care Quality Commission (CQC) regulations and best practices to ensure that digital health solutions enhance the safety, independence, and quality of life of service users. It sets out the standards for implementation, monitoring, and governance of technology-enabled care (TEC) to ensure compliance, security, and ethical considerations.

2. Scope

This policy applies to all staff, service users, families, and external partners involved in the provision, management, and use of technology-enabled care and telecare services within {{org_field_name}}. It encompasses digital health tools, remote monitoring systems, assistive technologies, and telehealth consultations used to support service users in managing their health and well-being.

3. Definition of Technology-Enabled Care and Telecare

Technology-enabled care (TEC) and telecare refer to the use of digital and assistive technologies to enhance service users’ safety, autonomy, and healthcare management. This includes:

Telecare systems: Remote monitoring devices such as fall detectors, motion sensors, and personal alarms.
Telehealth services: Virtual consultations with healthcare professionals using video calls and online monitoring tools.
Assistive technology: Devices such as voice-controlled assistants, smart medication dispensers, and environmental control systems.
Digital health applications: Software and wearable technology to track vital signs, medication adherence, and lifestyle habits.

4. Implementation of Technology-Enabled Care

4.1 Assessment and Personalisation

Every service user undergoes a comprehensive needs assessment to determine whether TEC solutions can improve their well-being and independence.
Risk assessments are conducted before the introduction of any telecare or assistive technology to ensure suitability and effectiveness.
Service users, their families, and healthcare professionals are consulted to ensure person-centred integration of technology into care plans.

4.2 Equipment Procurement and Installation

All telecare and technology solutions are sourced from approved suppliers who meet regulatory safety and compliance standards.
Installation is carried out by trained professionals to ensure devices are correctly set up and optimised for service users’ needs.
Staff ensure that service users and their families receive clear instructions and training on using TEC systems safely and effectively.

4.3 Data Protection and Security Compliance

All TEC solutions must comply with GDPR and the Data Protection Act 2018.
Service users’ personal and health data collected through digital tools are stored securely, with access limited to authorised personnel.
Cybersecurity measures, including encrypted communication and secure networks, are implemented to prevent data breaches.

5. Monitoring and Support

5.1 Continuous Monitoring and System Maintenance

Remote monitoring devices are checked regularly to ensure they function correctly and do not pose safety risks.
Regular maintenance and testing schedules are established for all telecare equipment to ensure continued reliability.
Any technical faults or service disruptions are reported and addressed promptly, with alternative support available where necessary.

5.2 Training and Staff Competency

Staff receive comprehensive training on using and troubleshooting TEC solutions.
Competency assessments are carried out to ensure staff understand the ethical considerations, data protection obligations, and technical aspects of TEC usage.
Ongoing professional development is provided to keep staff updated on emerging technologies and best practices in digital care.

5.3 Service User Empowerment and Inclusion

Service users are encouraged to participate in the selection and use of TEC solutions that best meet their needs.
Regular feedback is collected from service users to evaluate the effectiveness and user-friendliness of implemented technologies.
Training sessions and resources are available for service users and their families to build confidence in using TEC.

6. Ethical Considerations and Safeguarding

6.1 Consent and Ethical Use

Service users must provide informed consent before TEC solutions are implemented as part of their care.
If a service user lacks capacity to provide consent, decisions regarding TEC usage must be made in line with the Mental Capacity Act 2005.
The use of monitoring and surveillance technologies is carefully justified, ensuring it respects the dignity and privacy of service users.

6.2 Safeguarding and Risk Management

TEC solutions are integrated into existing safeguarding policies to ensure that they do not inadvertently expose service users to risks.
Any concerns arising from TEC use, such as potential misuse or data breaches, must be reported immediately following {{org_field_name}}’s safeguarding procedures.
Emergency protocols are established to provide immediate assistance if TEC alerts indicate a critical issue (e.g., a fall alarm activation).

7. Regulatory Compliance and Quality Assurance

7.1 Adherence to CQC Regulations

This policy aligns with CQC Regulation 9 – Person-Centred Care, ensuring TEC is used to enhance individual care plans.
Compliance with CQC Regulation 12 – Safe Care and Treatment ensures TEC solutions are safely managed and regularly reviewed.
The policy supports CQC Regulation 17 – Good Governance, ensuring TEC solutions are audited, monitored, and continuously improved.

7.2 Performance Audits and Continuous Improvement

Regular audits of TEC effectiveness and reliability are conducted to identify areas for improvement.
Service user satisfaction surveys and staff feedback are used to evaluate TEC outcomes.
Findings from audits and evaluations inform policy updates and future technology adoption.

8. Related Policies

This policy should be read in conjunction with:

SL02 – Safe Care and Treatment Policy
SL07 – Confidentiality and Data Protection Policy
SL13 – Risk Management and Incident Reporting Policy
SL19 – Equality and Inclusion Policy
SL21 – Health and Safety Policy
SL25 – Safeguarding and Protection of Vulnerable Adults Policy

9. Policy Review

This policy will be reviewed annually or sooner if CQC regulations, business needs, or technological advancements require updates.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.