SL144-Volunteer and Intern Recruitment, Training, and Support Policy
{{org_field_logo}}
{{org_field_name}}
Registration Number: {{org_field_registration_no}}
Volunteer and Intern Recruitment, Training, and Support Policy
1. Purpose
The purpose of this policy is to ensure that {{org_field_name}} effectively recruits, trains, and supports volunteers and interns within our supported living services. This policy aligns with the latest Care Quality Commission (CQC) regulations, ensuring that all volunteers and interns are competent, well-supported, and contribute positively to the well-being of service users. By implementing structured recruitment, training, and support mechanisms, we aim to enhance the quality of care provided while offering valuable learning experiences for individuals wishing to gain experience in the social care sector.
2. Scope
This policy applies to all volunteers and interns engaged in any capacity within {{org_field_name}}, as well as staff responsible for overseeing their recruitment, training, and supervision. It covers processes related to selection, induction, safeguarding, ongoing training, monitoring, and exit procedures to ensure best practices are followed and that service user safety is prioritised.
3. Volunteer and Intern Recruitment
3.1 Selection Criteria and Eligibility
- All prospective volunteers and interns must meet eligibility criteria based on their role, including a genuine interest in supported living services and a commitment to safeguarding vulnerable adults.
- Volunteers and interns must be at least 18 years old, unless undertaking a recognised student placement programme.
- Applicants must demonstrate values aligned with person-centred care and an understanding of the importance of dignity, respect, and inclusivity.
3.2 Application and Screening Process
- All applicants must complete an application form, providing personal details, experience, and references.
- A structured interview process ensures suitability for the role and assesses knowledge of supported living environments.
- Volunteers and interns must undergo a Disclosure and Barring Service (DBS) check, with results documented before any engagement.
- References must be obtained from previous employers, academic institutions, or community leaders to verify character and experience.
- Applicants must disclose any conflicts of interest, and placements must comply with CQC regulations on professional boundaries.
3.3 Equal Opportunities and Inclusion
- {{org_field_name}} is committed to diversity and inclusion, ensuring all recruitment processes comply with the Equality Act 2010.
- Reasonable adjustments are made for volunteers or interns with disabilities or additional needs to enable participation in roles.
- A fair and transparent selection process ensures no applicant is discriminated against based on age, gender, race, religion, or disability.
4. Training and Induction
4.1 Induction Programme
- All new volunteers and interns undergo a comprehensive induction, which includes:
- Introduction to {{org_field_name}}’s mission, values, and policies.
- Overview of CQC Fundamental Standards and how they apply to daily responsibilities.
- Role-specific training, including expectations, responsibilities, and professional boundaries.
- Introduction to the service users’ rights, dignity, and confidentiality.
4.2 Mandatory Training
- Volunteers and interns must complete essential training before starting their duties, including:
- Safeguarding Adults (Level 1 or 2, as required).
- Infection Prevention and Control.
- Health and Safety in Care Settings.
- Fire Safety and Emergency Procedures.
- Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS).
- Confidentiality, GDPR, and Data Protection.
4.3 Supervised Shadowing
- Before undertaking independent tasks, all new volunteers and interns must complete a minimum period of supervised shadowing with an experienced staff member.
- Shadowing sessions include observing interactions with service users, learning practical skills, and understanding care plans.
5. Ongoing Support and Supervision
5.1 Mentoring and Supervision
- Each volunteer and intern is assigned a mentor or supervisor to provide ongoing guidance and address any concerns.
- Monthly one-to-one supervision sessions ensure volunteers and interns receive feedback and development opportunities.
- Any concerns raised by volunteers, interns, or staff regarding conduct, performance, or well-being are documented and addressed promptly.
5.2 Access to Continued Learning
- Volunteers and interns are encouraged to engage in additional training opportunities and professional development activities.
- Workshops, online training modules, and external learning resources are provided to enhance skills and knowledge.
- Opportunities for progression, including potential employment within {{org_field_name}}, are discussed during review meetings.
5.3 Mental Health and Well-being Support
- A confidential support system is available for volunteers and interns to discuss any emotional or professional challenges they may face.
- Awareness of work-life balance and stress management techniques is promoted to prevent burnout.
- Volunteers and interns have access to mental health support services, where necessary, through referrals or internal resources.
6. Safeguarding and Compliance
6.1 Safeguarding Service Users
- Volunteers and interns must comply with CQC Regulation 13 – Safeguarding Service Users from Abuse and Improper Treatment.
- Any safeguarding concerns must be reported immediately to the Designated Safeguarding Lead (DSL) following {{org_field_name}}’s safeguarding procedures.
- Regular safeguarding refresher training ensures that all individuals remain vigilant and knowledgeable in recognising abuse.
6.2 Confidentiality and Data Protection
- Volunteers and interns must adhere to GDPR and the Data Protection Act 2018.
- Personal and sensitive information must be handled appropriately, and any breaches reported in line with data protection policies.
6.3 Handling Complaints and Concerns
- Volunteers and interns must follow {{org_field_name}}’s Complaints and Whistleblowing Policy.
- Any complaints from service users, staff, or external parties are investigated and resolved in a transparent manner.
- Volunteers and interns are encouraged to raise concerns about misconduct without fear of retribution.
7. Exit and Evaluation Process
7.1 Volunteer and Intern Exit Process
- Volunteers and interns who complete their placement participate in an exit interview to provide feedback on their experience.
- A certificate of completion and reference may be provided based on the individual’s performance.
- Those interested in employment within {{org_field_name}} may be offered career pathway discussions and opportunities.
7.2 Evaluation and Continuous Improvement
- Feedback from volunteers and interns is used to improve recruitment, training, and support processes.
- Regular policy reviews ensure alignment with CQC regulations, service user needs, and sector best practices.
8. Related Policies
This policy should be read in conjunction with:
- SL02 – Safeguarding and Protection Policy
- SL07 – Confidentiality and Data Protection Policy
- SL13 – Risk Management and Incident Reporting Policy
- SL19 – Equality and Inclusion Policy
- SL21 – Health and Safety Policy
9. Policy Review
This policy will be reviewed annually or sooner if CQC guidelines, business needs, or regulatory changes require updates.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.