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Registration Number: {{org_field_registration_no}}

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Pest Control Policy

1. Purpose

The purpose of this policy is to outline the measures in place to prevent, monitor, and manage pest infestations within {{org_field_name}}’s supported living environments. Effective pest control ensures the safety, health, and well-being of service users, staff, and visitors. This policy supports compliance with CQC Regulation 15 – Premises and Equipment, which requires that premises be clean, suitable for purpose, properly maintained, and free from health hazards, including pests.

Pest infestations can pose significant health risks, including the spread of infectious diseases, contamination of food and water supplies, and exacerbation of respiratory conditions. Additionally, the presence of pests can cause distress to service users, reducing their comfort and overall quality of life. By implementing rigorous pest control measures, {{org_field_name}} is committed to ensuring a safe and clean environment for all occupants.

2. Scope

This policy applies to all premises operated by {{org_field_name}}, including residential supported living settings, offices, storage areas, and communal spaces. It covers all staff members, service users, and external contractors responsible for pest prevention and control. The policy also extends to visitors and any individuals interacting with the premises, ensuring that everyone is aware of their role in maintaining a pest-free environment.

3. Related Policies

• Health and Safety at Work Policy (SL16)
• Infection Prevention and Control Policy (SL17)
• Risk Management and Assessment Policy (SL18)
• Safe Care and Treatment Policy (SL11)
• Premises and Equipment Policy (Regulation 15)
• Emergency and Business Continuity Plan (SL19)
• Handling and Disposal of Hazardous Substances Policy (SL22)

4. Responsibilities

4.1 Management Responsibilities

Management holds the primary responsibility for ensuring that pest control measures are implemented effectively. Key responsibilities include:

• Ensuring compliance with this policy and relevant legislation, such as the Health and Safety at Work Act 1974 and the Food Safety Act 1990.
• Conducting thorough risk assessments relating to pest control and ensuring that any identified risks are addressed promptly.
• Appointing a designated staff member to oversee pest control measures and liaise with pest control contractors.
• Arranging regular inspections by a professional pest control service, ensuring that treatments are effective and up to date.
• Ensuring that all staff are trained in pest awareness, identification, and reporting procedures.
• Maintaining a contract with a qualified pest control service for routine inspections and emergency interventions.
• Ensuring service users are informed of pest control measures and any necessary precautions they need to take.

4.2 Staff Responsibilities

All staff members have an essential role in maintaining a pest-free environment. Responsibilities include:

• Maintaining cleanliness in all areas to prevent conditions conducive to pest infestations.
• Adhering to proper food storage and waste disposal procedures to minimise pest attraction.
• Reporting any signs of pests or potential infestations immediately to management or the designated pest control officer.
• Implementing preventative measures as directed by the management, such as sealing potential entry points and maintaining hygiene protocols.
• Assisting service users with maintaining cleanliness in their personal spaces, where necessary.

4.3 Service User Responsibilities

Service users also play an important role in preventing pest infestations. Their responsibilities include:

• Following guidance provided by staff regarding food storage, cleanliness, and waste disposal.
• Reporting any sightings of pests or signs of infestations to staff members as soon as possible.
• Cooperating with pest control measures, including temporary relocations if necessary for extensive pest treatments.

4.4 Pest Control Contractors

External pest control contractors are integral to maintaining a pest-free environment. Their responsibilities include:

• Conducting routine pest control inspections and implementing necessary treatments.
• Providing written reports after each visit, including findings, recommendations, and actions taken.
• Using only legally approved and humane pest control substances and methods.
• Responding to emergency pest infestations within agreed timeframes to minimise disruption.

5. Preventative Measures

5.1 Environmental Hygiene

Maintaining high levels of cleanliness is one of the most effective ways to prevent pest infestations. Measures include:

• Ensuring all premises are kept clean and free from conditions that attract pests, such as food crumbs, open water sources, and unsealed rubbish bins.
• Storing food in sealed containers and ensuring that communal eating areas are cleaned immediately after use.
• Emptying and cleaning waste disposal bins regularly to prevent odours and attractants for pests.
• Keeping drainage systems clear and properly maintained to prevent standing water, which can attract pests such as rodents and mosquitoes.

5.2 Structural Maintenance

Physical barriers and building maintenance play a crucial role in pest prevention. Measures include:

• Conducting regular building inspections to identify and seal potential pest entry points such as cracks, gaps, and broken vents.
• Repairing damage to walls, doors, and windows that could allow pests to enter.
• Checking ventilation and plumbing systems for leaks or blockages that could create ideal conditions for pests.

5.3 Staff Training and Awareness

Knowledge and awareness are key to effective pest prevention. Measures include:

• Providing staff training on pest identification, reporting procedures, and prevention methods.
• Implementing a pest awareness checklist in routine site inspections to ensure all areas are monitored effectively.
• Educating service users on pest prevention strategies, ensuring they understand their role in maintaining a hygienic environment.

6. Pest Monitoring and Control Procedures

6.1 Routine Monitoring

• Conducting regular visual inspections by designated staff to check for signs of pests such as droppings, nesting materials, and damage to furniture or wiring.
• Engaging a professional pest control service to conduct quarterly inspections, with reports reviewed by management.
• Placing pest monitoring devices, such as traps and bait stations, in high-risk areas to provide early detection.

6.2 Incident Reporting

• Any pest sightings must be reported to the designated pest control officer immediately for swift action.
• Management must log all reports, investigate the cause, and implement appropriate control measures.
• If necessary, external pest control contractors will be called in for professional assessment and intervention.

6.3 Emergency Response

• Significant infestations (e.g., rodents, cockroaches, bedbugs) require immediate professional intervention within 24 hours.
• Service users will be informed and, if necessary, temporarily relocated to ensure their health and safety.
• The affected premises will be deep cleaned post-treatment to prevent reinfestation before service users return.

7. Record-Keeping and Compliance

• Pest Control Logs: A logbook will be maintained for pest sightings, interventions, and treatments.
• Risk Assessments: Regular risk assessments will be conducted and updated as necessary.
• Contractor Reports: Pest control contractor reports will be kept on file for review and compliance checks.
• CQC Compliance: All records will be made available to the CQC during inspections to demonstrate compliance.

8. Policy Review

This policy will be reviewed annually or sooner if:

• There are changes in legislation or CQC requirements.
• A significant pest-related incident occurs.
• Feedback from staff, service users, or inspectors suggests improvements are necessary.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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