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Managing Heat Waves Policy

1. Introduction

A heat wave is defined as a prolonged period of excessively high temperatures, which can pose serious health risks, particularly to older adults, people with chronic health conditions, individuals with mobility issues, and those on certain medications. Given the increasing frequency of extreme weather conditions in the UK, supported living providers must be prepared to mitigate risks and protect tenants’ health and well-being.

This policy outlines the procedures and responsibilities required to prevent heat-related illnesses, provide emergency response actions, and ensure that {{org_field_name}} workers are adequately trained and equipped to support tenants during heat waves.

This policy is aligned with CQC Regulations 9 (Person-Centred Care), 12 (Safe Care and Treatment), and 14 (Meeting Nutritional and Hydration Needs)​​​.

2. Purpose

The purpose of this policy is to ensure that all tenants remain safe, comfortable, and hydrated during periods of extreme heat. This includes:

• Recognising heat waves and their associated health risks.
• Taking preventive measures to avoid heat exhaustion and heat stroke.
• Providing emergency interventions if a service user shows signs of heat-related illness.
• Ensuring {{org_field_name}} staff are adequately trained and equipped to manage tenants’ needs during a heat wave.

This policy applies to all {{org_field_name}} staff, tenants, and stakeholders involved in care delivery.

3. Understanding the Risks of Heat Waves

Heat waves can have serious health consequences. Some service users may be vulnerable because they may be less able to regulate body temperature, may not always drink enough fluids, or may be taking medications that affect hydration levels.

Common Heat-Related Conditions:

1. Dehydration
   • Can cause dizziness, confusion, fainting, and increased risk of falls.
   • Service users may not always recognise they are dehydrated or may forget to drink fluids.
2. Heat Exhaustion
   • Symptoms include heavy sweating, weakness, nausea, and rapid pulse.
   • If left untreated, it can progress to heat stroke, which is life-threatening.
3. Heat Stroke (Medical Emergency)
   • Symptoms include confusion, no sweating, high body temperature (above 40°C), seizures, and loss of consciousness.
   • Requires immediate medical attention—call 999 or 112.

By understanding these risks, support workers can prevent and respond appropriately to heat-related illnesses.

4. Preventive Measures for Heat Waves

4.1 Hydration & Nutrition

Ensuring tenants remain hydrated is the most effective way to prevent heat-related illnesses. Support workers must:

• Encourage frequent hydration—tenants should drink small amounts of water regularly rather than waiting until they feel thirsty.
• Offer a variety of hydrating options, such as diluted fruit juice, herbal teas, or oral rehydration solutions if needed.
• Avoid caffeinated drinks, alcohol, and sugary beverages, as these can contribute to dehydration.
• Monitor fluid intake and output, particularly for tenants at risk of dehydration.

If a service user has difficulty drinking independently, ensure they receive assistance with regular sips throughout the day.

4.2 Maintaining a Cool Environment

• Keep rooms cool by closing curtains and blinds during the hottest parts of the day (11 AM – 3 PM).
• Use fans or air conditioning where available, ensuring they do not blow directly onto tenants to prevent chills.
• Encourage tenants to stay in shaded areas when outdoors and avoid exposure to direct sunlight.
• Avoid cooking large meals that generate heat indoors.

Support workers must regularly assess the temperature in supported living accommodations and take necessary steps to keep it comfortable.

4.3 Clothing & Sun Protection

• Encourage light, loose-fitting, and breathable clothing (cotton is preferable).
• Apply sunscreen (SPF 30+) to any exposed skin if a service user must go outside.
• Use sun hats and sunglasses for added protection against direct sun exposure.

5. Identifying and Responding to Heat-Related Illnesses

If a service user displays symptoms of heat-related illness, the following steps should be taken immediately:

5.1 Response to Dehydration

• Encourage the service user to drink small, frequent sips of water.
• Move them to a cooler room.
• Observe for worsening symptoms and call NHS 111 if necessary.

5.2 Response to Heat Exhaustion

• Move the service user to a cool, shaded area.
• Loosen or remove unnecessary clothing.
• Provide cool fluids (but avoid very cold drinks as they may cause stomach cramps).
• Use cold compresses on the neck, wrists, and underarms to lower body temperature.
• If symptoms persist beyond 30 minutes, seek medical help.

5.3 Response to Heat Stroke (Medical Emergency – Call 999 or 112)

• Call emergency services immediately.
• Move the person to a cool environment.
• Remove excess clothing and apply cool, damp cloths.
• Do not give fluids if the person is unconscious or drowsy.
• Stay with the service user until emergency help arrives.

Early intervention is crucial. If a service user shows signs of severe confusion, rapid breathing, or unconsciousness, do not delay in calling for emergency help.

6. Staff Training & Preparedness

All supported living workers must be trained to:

• Recognise early symptoms of heat-related illnesses.
• Follow emergency protocols and escalate care when necessary.
• Ensure proper hydration and cooling measures are in place.
• Communicate with tenants and families about heat wave risks and how to stay safe.

Heat wave protocols will be reviewed annually and updated based on guidance from the Met Office, NHS, and Public Health England.

7. Communication & Coordination

• Internal Alerts: Support staff will receive notifications of heat wave warnings from the Met Office and our Management.
• Service User & Family Engagement: Staff will provide easy-to-read guidance on staying safe in hot weather.
• Collaboration with Health Authorities: In extreme conditions, coordination with NHS services and local emergency teams may be necessary for at-risk individuals.

8. Review & Continuous Improvement

This policy will be reviewed annually or following a significant heat-related incident to ensure that best practices are implemented. Feedback from staff, tenants, and families will be used to enhance preparedness and response strategies.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
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