{{org_field_logo}}

{{org_field_name}}

Registration Number: {{org_field_registration_no}}

---

Accessible Information Standard Policy

1. Purpose

At {{org_field_name}}, we are committed to ensuring that all individuals receiving our support can access information in a way that meets their needs. This policy aligns with the Accessible Information Standard (AIS) under Section 250 of the Health and Social Care Act 2012. It ensures that individuals with a disability, impairment, or sensory loss receive information they can understand and are supported in their communication needs.

This policy outlines how we identify, record, share, and meet individuals’ communication and information needs efficiently, ensuring compliance with CQC regulations, the Care Act 2014, the Equality Act 2010, the Mental Capacity Act 2005, and GDPR regulations.

2. Scope

This policy applies to all staff members, including permanent, temporary, agency, and volunteer workers, as well as any external stakeholders who engage with individuals within our Supported Living service. It covers all forms of communication, including verbal, written, and digital correspondence.

3. Related Policies

• SL07 – Person-Centred Care Policy
• SL08 – Dignity and Respect Policy
• SL34 – Confidentiality and Data Protection (GDPR) Policy
• SL39 – Mental Capacity and Deprivation of Liberty Safeguards Policy
• SL42 – Communication and Engagement with Service Users and Families Policy
• SL13 – Safeguarding Adults from Abuse and Improper Treatment Policy

4. Principles of the Accessible Information Standard

4.1 Identifying Information and Communication Needs

• During initial assessments, staff must determine whether individuals:
  • Require information in alternative formats (e.g., large print, braille, easy-read, audio, or translated versions).
  • Need communication support, such as British Sign Language (BSL) interpreters, speech-to-text reporters, or advocate support.
  • Prefer communication through digital aids, Makaton, or pictorial representations.
  • Require assistive technologies, including hearing loops or screen readers.
• Individuals must be asked how they prefer to receive information, and their preferences must be documented clearly in their care plan.

4.2 Recording and Sharing Needs

• All communication needs must be recorded in a structured, accessible format within individuals’ records.
• Information must be updated regularly (at least annually or when needs change).
• Staff must ensure that recorded needs are shared appropriately with all relevant colleagues and professionals involved in the individual’s care, in compliance with GDPR and confidentiality regulations (SL34).

4.3 Meeting Identified Needs

• All information provided to individuals must be tailored to their specific needs.
• Staff must ensure that individuals can access support tools such as:
  • Easy-read materials with simplified text and images.
  • Braille or audio formats for individuals with visual impairments.
  • Sign language interpreters or text-to-speech apps for those who are deaf or hard of hearing.
  • Translation services for individuals whose first language is not English.
  • Accessible digital communication, including video relay services.
• Communication adjustments must also be made in emergency situations to ensure individuals fully understand crucial information.

4.4 Staff Training and Responsibilities

• All staff must receive Accessible Information Standard training as part of their induction and ongoing professional development.
• Training includes:
  • Recognising and responding to different communication needs.
  • Using alternative communication methods effectively.
  • Ensuring that care plans reflect individuals’ preferred communication methods.
  • Understanding legal obligations under AIS and Equality Act 2010.

4.5 Supporting Digital and Online Accessibility

• Websites, digital materials, and email communications must comply with Web Content Accessibility Guidelines (WCAG 2.1).
• Staff must ensure that digital communication is screen-reader friendly and compatible with assistive technology.
• Online appointment booking and consultation services must be accessible to all individuals, ensuring alternative methods are available where needed.

4.6 Monitoring Compliance and Quality Assurance

• Regular audits and spot checks are conducted to ensure that the AIS is implemented effectively across all services.
• Feedback from individuals and their families is actively sought to evaluate the effectiveness of accessible information provision.
• Any failures to meet AIS requirements must be investigated, and corrective actions implemented promptly.

5. Confidentiality and Data Protection

• Communication preferences and needs are stored securely in compliance with GDPR and the Confidentiality and Data Protection Policy (SL34).
• Information is shared on a need-to-know basis while ensuring individuals retain control over their communication preferences.

6. Policy Review

This policy will be reviewed annually or sooner if required due to legislative changes, feedback from individuals, or updates in best practices.

---

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.