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{{org_field_name}}
Registration Number: {{org_field_registration_no}}
Oxygen Storage and Safety Policy
1. Purpose
The purpose of this policy is to ensure the safe prescribing, planning, storage, handling, use and monitoring of medical oxygen within services provided by {{org_field_name}}. The policy is intended to minimise foreseeable risks to people we support, staff, visitors, contractors and others who may be affected by oxygen use.
Medical oxygen is a medicinal gas and must be treated as a medicine. Oxygen is not itself flammable; however, it is an oxidising gas that supports combustion. An oxygen-enriched atmosphere can cause materials to ignite more readily and burn more rapidly and intensely. Oil, grease, petroleum-based products, smoking materials, naked flames, sparks and other ignition sources can therefore create a serious fire or explosion risk when oxygen is present.
This policy ensures that people we support receive safe and appropriate oxygen therapy when needed, without compromising the safety of the living environment.
This policy does not authorise staff to commence oxygen, alter a prescribed oxygen flow rate, use one person’s oxygen for another person, refill equipment, repair equipment or improvise connections. Oxygen must only be used in accordance with a valid prescription or other lawful clinical direction and the instructions supplied with the equipment.
2. Scope
This policy applies to:
- All employees, agency workers, bank workers, volunteers and managers whose work may involve a person who has been prescribed oxygen.
- People we support who use oxygen cylinders, portable oxygen, liquid oxygen or an oxygen concentrator.
- Staff who prompt, assist, administer, monitor, store, move or transport oxygen equipment.
- Staff responsible for care planning, medicines management, risk assessment, fire safety, training, incident management or service continuity.
- Visitors, contractors and healthcare professionals where their activities may affect oxygen safety.
- Supported living properties, communal areas, staff offices and vehicles, but only to the extent that {{org_field_name}} has responsibility or control over the relevant activity, premises or equipment.
This policy covers:
- Prescribed long-term oxygen therapy.
- Ambulatory or portable oxygen.
- Oxygen used with continuous positive airway pressure or non-invasive ventilation, where applicable.
- Oxygen concentrators and backup cylinders.
- Storage, use, movement and authorised transportation.
- Fire prevention, emergency response and business-continuity arrangements.
This policy does not permit staff to provide emergency oxygen from general stock unless {{org_field_name}} has separately established a lawful and clinically governed emergency-oxygen arrangement, including suitable equipment, prescribing or medicines authority, training, competency assessment, maintenance and emergency protocols.
3. Legal and regulatory framework
This policy has been prepared with reference to the following legislation, regulations and guidance, as applicable:
- Health and Social Care Act 2008.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including:
- Regulation 9 – Person-centred care.
- Regulation 11 – Need for consent.
- Regulation 12 – Safe care and treatment.
- Regulation 15 – Premises and equipment, where applicable.
- Regulation 17 – Good governance.
- Regulation 18 – Staffing.
- Regulation 20 – Duty of candour.
- Care Quality Commission (Registration) Regulations 2009, including Regulation 18 concerning notification of specified incidents.
- Medicines Act 1968 and Human Medicines Regulations 2012, as applicable.
- Health and Safety at Work etc. Act 1974.
- Management of Health and Safety at Work Regulations 1999.
- Dangerous Substances and Explosive Atmospheres Regulations 2002.
- Provision and Use of Work Equipment Regulations 1998, where equipment is work equipment provided or used by the organisation.
- Manual Handling Operations Regulations 1992.
- Regulatory Reform (Fire Safety) Order 2005, where it applies.
- Fire Safety Act 2021 and Fire Safety (England) Regulations 2022, where applicable to the building.
- Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009, where applicable.
- Mental Capacity Act 2005.
- Equality Act 2010.
- Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, where an event is reportable.
- Current CQC guidance on managing oxygen in people’s own homes.
- Current HSE guidance on oxygen use, fire and explosion hazards.
- Current instructions and safety information issued by the prescriber, home-oxygen supplier and equipment manufacturer.
COSHH assessments may be required for substances used in association with oxygen care, including cleaning agents. The principal risk from oxygen as an oxidising gas must, however, be assessed and controlled under applicable general health and safety, fire-safety and dangerous-substances requirements.
BS EN ISO 7396-1 should only be referenced where the service operates or controls a fixed medical-gas pipeline system. It is not normally applicable to ordinary portable cylinders or home oxygen concentrators in supported living.
4. Responsibilities
Registered Manager
The Registered Manager must:
- Ensure that oxygen support is only provided within the organisation’s competence, registration, commissioned responsibilities and agreed scope of service.
- Ensure that each person using oxygen has a current prescription or documented clinical direction, an individual care plan, an oxygen risk assessment and appropriate fire-safety arrangements.
- Establish who owns, supplies, maintains and replaces each item of oxygen equipment and record the responsibilities of the person, provider, landlord, prescriber and oxygen supplier.
- Ensure liaison with the prescriber, respiratory team, community healthcare professionals, pharmacy where relevant, home-oxygen supplier, landlord and fire and rescue service where indicated by risk.
- Ensure there are suitable arrangements for delivery, storage, use, maintenance, servicing, fault reporting, replacement and removal of oxygen equipment.
- Ensure sufficient trained and competent staff are available to support each person safely.
- Ensure staff do not change prescribed flow rates, exchange equipment between people, repair equipment or use unauthorised accessories.
- Ensure oxygen-related risks are addressed in individual risk assessments, medicines audits, premises assessments, fire-risk assessments and service business-continuity plans.
- Ensure emergency and contingency arrangements cover power failures, concentrator failure, cylinder depletion, supply interruption, evacuation, hospital admission, travel and extreme weather.
- Maintain effective incident-reporting, investigation, duty-of-candour, safeguarding, RIDDOR and CQC-notification processes.
- Review this policy and related procedures following changes to legislation, CQC guidance, supplier instructions, safety alerts, incidents or identified learning.
Nominated Oxygen Lead
Where one or more people regularly use oxygen, the Registered Manager should nominate a competent person to coordinate oxygen-safety arrangements. The nominated person must:
- Maintain an up-to-date register of people using oxygen and the type of equipment used.
- Confirm that care plans, prescriptions, contact details and risk assessments are current.
- Monitor training and competency records.
- Check that supplier servicing, maintenance and replacement arrangements are operating effectively.
- Monitor safety alerts, product recalls and changes in supplier instructions.
- Complete scheduled audits and report findings to the Registered Manager.
Staff Members
Staff must:
- Work only within their training, competency and delegated responsibilities.
- Follow the person’s prescription, care plan, risk assessment and the supplier’s operating instructions.
- Confirm the correct person, equipment, prescribed flow rate, delivery method and duration before supporting oxygen use.
- Never start oxygen for a person unless it has been prescribed or otherwise lawfully authorised.
- Never alter the prescribed flow rate without direct instruction from an authorised prescriber or appropriate clinician.
- Never use one person’s oxygen equipment for another person.
- Complete required records immediately after prompting, assisting with or administering oxygen.
- Carry out the checks specified in the care plan and manufacturer’s instructions.
- Keep oxygen away from smoking, naked flames, heat, sparks, oils, grease, petroleum-based products and flammable aerosols or liquids.
- Turn off oxygen when it is not in use, unless the clinical plan or equipment instructions expressly require otherwise.
- Report faults, damage, contamination, unusual noises, suspected leaks, empty or low cylinders, missing firebreaks or other concerns immediately.
- Take emergency action in accordance with this policy and the person’s emergency plan.
- Respect the person’s rights, consent, privacy, tenancy and autonomy while taking proportionate action to manage serious risks.
People We Support
People who use oxygen will be:
- Involved in decisions about their oxygen support and risk-management arrangements.
- Given information in a format they can understand about safe use, smoking, fire risks, equipment care and emergency action.
- Supported to follow their prescription and supplier instructions.
- Encouraged to report faults, discomfort, changes in health, changes to smoking behaviour or concerns about their oxygen.
Where a person chooses not to follow safety advice, staff must not use coercion. Staff must assess the immediate risk, discuss the concern with the person, record the decision, notify the manager and seek advice from the prescriber, respiratory team, oxygen supplier or other relevant professional. Any decision involving a person who may lack capacity must be managed in accordance with the Mental Capacity Act 2005.
Prescriber, Oxygen Supplier and Landlord
The service must establish and record:
- Who is responsible for prescribing and reviewing the oxygen.
- Who provides clinical advice and escalation support.
- Who supplies, installs, services, repairs and removes the equipment.
- Who is responsible for fixed electrical installations, smoke detection, building fire precautions and communal areas.
- How urgent faults, failed deliveries, power interruptions and fire-safety concerns will be escalated.
Delegating work or relying on an external supplier does not remove the provider’s responsibility to take reasonable steps to ensure that care is delivered safely. CQC states that providers remain responsible when arrangements are delegated to third parties and should make every effort to ensure that person-owned equipment is safe and suitable.
5. Assessment before oxygen support begins
Before staff support a person with oxygen, the Registered Manager or delegated competent person must confirm and document:
- The person’s identity.
- The named prescriber and responsible clinical service.
- The clinical reason for oxygen.
- The prescribed oxygen flow rate, duration, frequency and delivery device.
- Whether oxygen is continuous, intermittent, nocturnal, ambulatory or for use with other respiratory equipment.
- The person’s normal oxygen-saturation range, where monitoring is clinically required.
- The clinical escalation plan, including when to contact the respiratory team, GP, NHS 111 or emergency services.
- Whether staff will prompt, assist, administer, monitor or only provide general support.
- The person’s consent and capacity relating to oxygen support.
- The make and model of the equipment and the supplier’s contact details.
- Whether a concentrator, cylinders, liquid oxygen or a combination is used.
- Backup arrangements for equipment failure or power loss.
- The person’s ability to use the equipment independently.
- Smoking, vaping, candles, open fires, cooking, emollient use, aerosols, electrical equipment, pets, children, visitors and other environmental risks.
- Safe storage arrangements that are acceptable within the person’s tenancy and home.
- Evacuation needs and any personal emergency evacuation plan.
- Arrangements for travel, appointments, holidays, day services and hospital admission.
The assessment must be completed in partnership with the person and, where appropriate, their representative, prescriber, respiratory team, oxygen supplier, landlord and relevant fire-safety professionals.
6. Safe Storage of Oxygen
Oxygen equipment must be stored in accordance with the person’s individual risk assessment, the oxygen supplier’s instructions, the manufacturer’s instructions and the applicable fire-risk assessment. Storage arrangements must be proportionate to the type and quantity of equipment and must respect that supported living accommodation is ordinarily the person’s own home.
- Location and ventilation: Oxygen equipment must be kept in a clean, dry and well-ventilated location away from direct heat, naked flames, ignition sources and combustible materials. Oxygen should be kept at least two metres from flames or heat sources unless the supplier requires a greater distance. Equipment must not obstruct exits, corridors, stairs, fire doors or access for emergency services.
- Cylinder security: Cylinders must be protected from falling, impact, tampering and unauthorised use. They must be stored in the position and securing system specified by the supplier or manufacturer. Cylinders must not be wedged behind furniture or secured with unsuitable improvised materials.
- Concentrators: Oxygen concentrators must have sufficient space for ventilation and must not be covered, enclosed in cupboards or positioned against curtains, bedding or upholstered furniture. Air inlets and outlets must be kept clear. Extension leads and multi-way adaptors must not be used unless the supplier has expressly confirmed that they are safe and suitable.
- Full and empty cylinders: Full, partly used and empty cylinders must be clearly distinguishable and managed in accordance with supplier instructions. Empty cylinders must not be retained unnecessarily and must be returned through the authorised supplier.
- No unauthorised stock: Oxygen must not be kept as general emergency stock, transferred between people or retained after it is no longer prescribed.
- Quantity: Only the quantity needed for the person’s current prescription and agreed contingency arrangements should be retained. Excess stock must be reported to the supplier.
- Equipment identification: Equipment and storage arrangements must not be altered, covered, repainted or relabelled. Supplier labels, hazard information and serial numbers must remain visible.
- Access: Equipment must be accessible to the person and authorised staff but protected from foreseeable interference by children, visitors, pets or others.
- Communal areas: Oxygen must not be stored in communal areas without agreement from the person, landlord or building responsible person and confirmation through the relevant fire-risk assessment.
- Cold, heat and vehicles: Cylinders must not be exposed to extreme temperatures or left unattended in a vehicle for longer than necessary.
- Separation: Oxygen must be stored separately from combustible materials such as oil, grease, or chemicals.
- Safety information and signage: Appropriate no-smoking or oxygen-warning information must be used where indicated by the supplier or fire-risk assessment. In a person’s private home, signs must be proportionate, must not unnecessarily disclose confidential medical information and should be agreed with the person wherever possible. External signs must not be displayed automatically without assessing privacy, security and fire-service requirements.
- Cylinder checks and rotation: Staff must follow the supplier’s system for identifying cylinders that are ready for use, empty, damaged, recalled or due for exchange. Staff must not rely solely on a date printed on a cylinder without understanding what that date represents. Out-of-date, damaged or unwanted equipment must be isolated from use and reported to the supplier for collection.
7. Handling and Use of Oxygen
- Clean hands and suitable clothing: Staff must have clean, dry hands and must ensure that their hands, clothing and any handling equipment are free from oil, grease, petroleum products and other contamination. Gloves must only be worn where required by the person’s care needs, infection-control assessment, manual-handling assessment or supplier instructions. Any gloves used must be clean, dry and suitable for oxygen-related tasks.
- Shutting off equipment: Oxygen must be turned off when it is not being used, unless the person’s clinical plan or equipment instructions state otherwise. Staff must not force valves, use tools on valves or tamper with regulators, gauges, seals or fittings.
- Oil, grease and emollients: Oil, grease, petroleum jelly and petroleum-based creams must never be used on oxygen valves, regulators, tubing, masks or connections. The person’s prescribed or purchased emollients must be reviewed for fire risk, and advice must be obtained from the prescriber or pharmacist where there is uncertainty. Emollient-soaked clothing, bedding and upholstery may remain flammable even after drying and must be included in the fire-risk assessment.
- Suspected leaks or faults: Staff must carry out only the routine visual and operational checks included in their training and the supplier’s instructions. Staff must not apply leak-detection fluid, immerse equipment in water, dismantle connections or attempt repairs unless the supplier has specifically authorised and trained them to do so. A suspected leak may be indicated by hissing, rapid pressure loss, unusual odour from associated equipment, visible damage or equipment alarms. The equipment must be turned off where it is safe to do so, the area ventilated, ignition sources avoided and the oxygen supplier contacted.
- Prescribed flow rate: Staff must check the oxygen prescription and care plan before use. Oxygen must be delivered only at the prescribed flow rate and by the prescribed device. Staff must never increase or decrease the flow rate on their own initiative, including where oxygen-saturation readings are outside the expected range. The clinical escalation plan must be followed.
- Ventilation: Areas where oxygen is used must be well-ventilated to prevent oxygen enrichment, which increases fire risk.
- Identity and equipment check: Before assisting with oxygen, staff must confirm that the equipment belongs to the person, is the correct type, appears intact and is within the supplier’s service or exchange arrangements.
- Connections: Only supplier-approved tubing, masks, nasal cannulae, connectors, humidification devices and accessories may be used. Staff must not use adaptors or substitute components.
- Firebreaks: Where firebreaks or thermal fuses are fitted, staff must confirm that they are present and correctly positioned in accordance with supplier instructions. Firebreaks must never be removed, bypassed or tampered with.
- Tubing: Tubing must be routed to reduce trip, entanglement, crushing and damage risks. It must be checked for deterioration, contamination, water accumulation and disconnection and replaced in accordance with supplier instructions.
- Cleaning: Masks, cannulae and associated equipment must be cleaned only by the method authorised by the supplier or manufacturer. Harsh chemicals, oils, alcohol-based products or unauthorised cleaning agents must not be used near oxygen equipment.
- Individual use: Masks, cannulae, tubing and oxygen equipment must only be used for the person for whom they were prescribed.
- Humidification: Humidification must only be used where clinically prescribed or authorised. Only the specified water and equipment may be used.
- Manual handling: Staff must use safe handling techniques and any cylinder trolley or carrying device supplied. Cylinders must not be rolled, dragged, dropped, lifted by the valve or carried using tubing.
- Mobile use: When a person moves around with oxygen, the equipment and tubing must be positioned to minimise falls, entrapment, pressure damage and interruption of oxygen.
- After use: Staff must leave the equipment safe, check that oxygen has been turned off where appropriate, dispose of or clean accessories as instructed and complete the required record.
8. Medicines management and recording
Medical oxygen must be managed as a medicine. The person’s records must clearly state whether staff are administering oxygen, assisting the person to use it, prompting independent use or providing general safety support.
The care plan and medicines records must include, where applicable:
- The name of the prescribed medical gas.
- The delivery device.
- The prescribed flow rate.
- The frequency, duration or circumstances for use.
- Whether use is continuous, regular or “when required”.
- The maximum permitted duration or frequency for “when required” use.
- The clinical indication.
- The person’s normal oxygen-saturation range, where monitoring has been clinically directed.
- Signs that require clinical escalation.
- The named prescriber and respiratory-service contact details.
- Arrangements for hospital transfer, travel and emergency supply.
Each episode of staff administration or assistance must be recorded on the medicines administration record or other approved oxygen record. The record must include the date, time, flow rate, duration, relevant observations, outcome and staff signature or electronic identifier.
Refusal, omission, equipment failure, interruption of supply, use outside the expected plan or inability to obtain an oxygen-saturation reading must be documented and escalated in accordance with the care plan.
Oxygen prescriptions and care plans must be reviewed following hospital discharge, a change in health, a change in equipment, a change in smoking behaviour, an incident, a new prescription or a change in flow rate.
9. Fire Safety Precautions
- Fire-risk assessment: Oxygen use must be considered within the person’s individual oxygen risk assessment and within any applicable premises fire-risk assessment. The assessment must identify oxygen type and quantity, storage location, ignition sources, smoking and vaping, cooking, heating, candles, emollients, electrical safety, smoke detection, escape routes, evacuation support and emergency-service access. The assessment must identify which matters are the responsibility of the person, provider, landlord, building responsible person and oxygen supplier.
- Smoking and vaping: No person may smoke or vape while using oxygen or in the immediate area where oxygen is in use or being stored. Staff must not smoke or vape while handling oxygen. Where a person who uses oxygen continues to smoke or vape, the provider must immediately seek advice from the prescriber or home-oxygen team and review the risk assessment. Staff must not simply remove prescribed oxygen or impose an unauthorised restriction.
- Ignition sources: Oxygen must be kept away from naked flames, candles, matches, lighters, cookers, open fires, gas heaters, electric fires, sparking equipment and other ignition sources.
- Flammable products: Aerosols, solvents, alcohol-based products, paint thinners, fuels and other flammable products must not be sprayed, opened or used near oxygen equipment.
- Petroleum products: Petroleum-based creams, balms and lubricants must not be used on oxygen equipment or near the person’s face while oxygen is in use unless a clinician or pharmacist has specifically confirmed that the product and arrangements are safe.
- Fire-fighting equipment: The type, number and location of fire extinguishers or other fire-fighting equipment must be determined by the competent fire-risk assessor and must be suitable for the identified hazards and premises. Extinguishers must not be placed automatically next to oxygen storage without assessment. Staff must prioritise raising the alarm, supporting evacuation and calling the fire and rescue service. Staff must only attempt to use an extinguisher where they have been trained, there is a safe escape route and the fire is sufficiently small for them to do so without placing themselves or others at risk.
- Detection and alarm: Smoke alarms and any other required fire-detection systems must be present, tested and maintained by the responsible person. Failures must be escalated without delay.
- Personal emergency evacuation arrangements: Each person using oxygen must have documented emergency evacuation arrangements proportionate to their needs. These must address mobility, cognition, communication, staffing, night-time support, oxygen dependence and whether oxygen can safely accompany the person during evacuation.
- Fire response: In the event of fire or smoke, staff must raise the alarm, call 999, assist people to evacuate in accordance with their plans and close doors where safe. Staff must not delay evacuation to collect cylinders or other belongings. The fire and rescue service must be told that oxygen is present and, where known, its type, quantity and location.
- After fire or heat exposure: Oxygen equipment exposed to fire, smoke, excessive heat, impact or firefighting water must not be reused. The area and equipment must remain undisturbed unless movement is necessary for immediate safety, and the oxygen supplier and relevant authorities must be contacted.
10. Smoking, vaping and high-risk behaviour
Smoking or vaping in the presence of oxygen creates a serious risk of fatal fire. Where smoking or vaping is known or suspected:
- The concern must be discussed openly and respectfully with the person.
- The prescriber or home-oxygen team must be informed immediately.
- The individual oxygen and fire-risk assessments must be reviewed.
- The person must be offered accessible smoking-cessation support.
- Risks involving visitors, household members or neighbouring occupants must also be considered.
- The safety of staff attending the property must be assessed.
- Any control measure must be lawful, proportionate and the least restrictive available.
- A person’s oxygen must not be stopped, reduced or confiscated by support staff.
- Where there is immediate danger, staff must withdraw to safety, call 999 where necessary and notify the manager.
Where the person has capacity and continues to make a high-risk choice, the discussion, advice, professional input and agreed risk-management plan must be recorded. Where capacity is in doubt, a decision-specific capacity assessment and, where necessary, best-interests process must be completed.
11. Transportation and travel
Oxygen should normally be transported only where this is necessary for the person’s prescribed use and in accordance with the oxygen supplier’s transport instructions.
Before a journey, staff must:
- Confirm that the person has sufficient oxygen for the planned journey and foreseeable delays.
- Confirm that backup arrangements are available where required by the care plan.
- Check that portable equipment appears undamaged and is suitable for travel.
- Secure cylinders or portable equipment using the supplier-approved carrier, restraint or storage system.
- Position equipment so that it cannot fall, roll, strike occupants, obstruct the driver or block an exit.
- Ensure that valves, regulators and tubing are protected from impact.
- Keep the vehicle free from smoking, vaping, naked flames and avoidable ignition sources.
- Maintain ventilation in accordance with supplier instructions.
- Avoid leaving oxygen unattended in a vehicle.
- Avoid placing oxygen in a sealed, excessively hot or excessively cold vehicle.
- Follow the supplier’s advice regarding aircraft, ferries, trains, taxis and public transport.
Oxygen equipment must not be transported loose in a vehicle, placed where luggage can damage it or left in direct sunlight.
Staff must not assume that an “Oxygen in Use” vehicle sign is always legally required. Any signage, documentation, quantity limits or dangerous-goods requirements must be determined from the oxygen supplier’s instructions, the nature and quantity of oxygen and the applicable transport legislation.
The service must document who is authorised and competent to transport or accompany the person’s oxygen. Commercial transportation or transport of substantial oxygen quantities must not take place without specialist advice.
12. Oxygen Therapy for People We Support
- Individual oxygen care plan: Every person receiving staff support with oxygen must have an individual care plan based on the prescription, clinical instructions, person’s preferences and current risk assessment. The plan must specify exactly what staff may and may not do.
- Clinical observations and monitoring: Oxygen saturation must only be monitored where this forms part of the person’s clinically agreed care plan and staff have been trained and assessed as competent to use the device and interpret the result within the agreed limits. Staff must not alter oxygen flow in response to a reading unless directly authorised by an appropriate clinician.
- Signs of deterioration: Staff must know the person’s usual presentation and the signs requiring escalation, which may include worsening breathlessness, cyanosis, new confusion, unusual drowsiness, chest pain, inability to speak normally, collapse, significantly altered oxygen saturations or equipment failure. Staff must follow the person’s escalation plan and call 999 for a life-threatening emergency.
- Device limitations: Pulse oximeter readings can be affected by movement, poor circulation, nail products, cold hands, skin pigmentation, device positioning and equipment limitations. Staff must assess the person as well as the reading and seek clinical advice where the result is unexpected or inconsistent with the person’s condition.
- Emergency response: Staff must follow the person’s prescribed emergency plan. Staff must not commence emergency oxygen, change a flow rate or use another person’s equipment unless this has been lawfully authorised and staff have been trained and assessed as competent.
- Calling emergency services: Where the person is seriously unwell, staff must call 999 and state that the person is prescribed home oxygen. Staff must follow telephone instructions from the emergency call handler within their competence.
- Cardiopulmonary resuscitation: If the person is unresponsive and not breathing normally, staff must commence emergency procedures and cardiopulmonary resuscitation in accordance with their training and any valid individual emergency-care plan. Oxygen equipment must not delay basic life-support measures or the call to emergency services.
- No sharing: Oxygen, masks, cannulae and tubing prescribed for one person must never be used for another person.
- Change in prescription: A verbal or written change to oxygen treatment must be received from an authorised clinician, recorded clearly and reflected promptly in the care plan and medicines record.
- Hospital discharge: Staff must verify any oxygen changes after hospital attendance or discharge before resuming support.
- Discontinued oxygen: When oxygen is discontinued or no longer required, the prescriber or oxygen supplier must be contacted. Equipment must not be retained as spare stock or used elsewhere.
- Side effects and concerns: Dryness, skin damage, pressure injury, nasal discomfort, headaches, increasing drowsiness or intolerance of the device must be recorded and referred for clinical review.
13. Oxygen concentrators and power failure
Where a person uses an electrically powered oxygen concentrator:
- The concentrator must be connected and operated in accordance with supplier instructions.
- Air inlets and outlets must be kept clear.
- The concentrator must not be covered or placed in an enclosed cupboard.
- The electrical cable must be positioned to minimise trip, crushing, heat and water risks.
- Staff must know the meaning of alarms relevant to their role.
- Staff must not open, dismantle, service or repair the concentrator.
- The supplier must be informed immediately of faults, unusual noise, overheating, repeated alarms or reduced output.
- The person’s plan must state what to do during a power failure or concentrator breakdown.
- Backup cylinders must be available where clinically or contractually required and staff must know how to use them.
- Emergency contact details for the electricity network, oxygen supplier and relevant clinical team must be readily available.
- The manager must consider whether the person should be registered for applicable utility priority services.
Planned power interruptions, maintenance works or relocation must be assessed in advance. The person must not be left without a safe oxygen supply.
14. Incident Reporting and Risk Management
- Internal reporting: All oxygen-related incidents, accidents, near misses, equipment faults, prescription errors, missed oxygen, unauthorised flow-rate changes, leaks, fires, burns, supply interruptions and unsafe practices must be reported through {{org_field_name}}’s internal incident-reporting system.
- CQC notification: The Registered Manager must assess whether an incident meets a notification requirement under the Care Quality Commission (Registration) Regulations 2009. Regulation 18 requires notification only for specified incidents, not every oxygen-related event. Examples that may require notification include a serious injury or an event that prevents, or threatens to prevent, the service from safely carrying on the regulated activity. The manager must use current CQC notification guidance and forms.
- Distinction between regulations: Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 concerns staffing. It must not be confused with Regulation 18 of the Care Quality Commission (Registration) Regulations 2009 concerning notification of other incidents.
- Other external reporting: The manager must consider whether the incident must also be reported to the oxygen supplier, prescriber, pharmacy, landlord, fire and rescue service, local authority, safeguarding authority, HSE under RIDDOR, MHRA through the Yellow Card or medical-device reporting arrangements, commissioners or insurers.
- Duty of candour: Where the incident is a notifiable safety incident within Regulation 20, the organisation must follow its statutory duty-of-candour procedure.
- Safeguarding: Deliberate interference with oxygen, withholding prescribed oxygen, repeated unsafe administration, coercion, neglect or misuse may constitute a safeguarding concern and must be managed under the safeguarding policy.
- Suspected oxygen leak:
- Do not smoke, vape, operate naked flames or create sparks.
- Do not operate electrical switches unnecessarily.
- Turn off the oxygen supply only where staff can do so safely and within their training.
- Open doors or windows to ventilate the area where this can be done safely.
- Move people away from the immediate area.
- Contact the oxygen supplier’s emergency number.
- Call 999 where there is fire, immediate danger, significant uncontrolled leakage or anyone is unwell.
- Do not use the equipment again until the supplier confirms that it is safe.
- Fire or heat exposure: Raise the alarm, call 999 and evacuate in accordance with emergency plans. Do not delay evacuation to shut down or remove oxygen equipment unless this can be completed immediately and without risk. Tell the fire and rescue service that oxygen is present.
- Investigation and learning: Incidents and near misses must be investigated proportionately by a competent person. The investigation must consider the prescription, care plan, staffing, competency, equipment, supplier instructions, environment, fire precautions, communication, record keeping and organisational oversight. Actions must be allocated, monitored to completion and shared with relevant staff and the person affected.
15. Equipment maintenance, servicing and safety alerts
Oxygen cylinders, concentrators, regulators, flow meters and associated equipment must only be serviced, repaired, tested or altered by the authorised supplier or another suitably qualified and authorised organisation.
{{org_field_name}} must:
- Keep supplier contact and emergency numbers readily available.
- Record the make, model, serial number or other identifier where necessary for safe management.
- Record who owns and maintains each item.
- Check that servicing and exchange arrangements are current.
- Remove faulty, damaged, contaminated, recalled or out-of-date equipment from use.
- Ensure that replacement or backup arrangements are implemented promptly.
- Monitor and act on relevant MHRA, Central Alerting System, manufacturer, supplier, CQC and HSE safety alerts.
- Retain evidence of actions taken in response to alerts and recalls.
Staff must not:
- Repair or dismantle oxygen equipment.
- Refill cylinders.
- Transfer oxygen between cylinders.
- use unauthorised adaptors or fittings.
- Modify alarms, firebreaks, tubing or electrical cables.
- Remove supplier labels or seals.
16. Training, competency and supervision
Staff must not prompt, assist with, administer, monitor, move or transport oxygen until they have completed role-appropriate training and have been assessed as competent.
Training must cover, as relevant:
- Oxygen as a prescribed medicinal gas.
- The person’s prescription and care plan.
- Oxygen fire and combustion risks.
- Smoking, vaping, ignition sources and emollients.
- Equipment-specific operation.
- Cylinder handling and manual handling.
- Concentrator alarms and power-failure procedures.
- Correct flow-rate checking.
- Masks, cannulae, tubing and firebreaks.
- Safe storage and transportation.
- Infection prevention and equipment cleaning.
- Oxygen-saturation monitoring, where this forms part of the staff member’s role.
- Recognition of deterioration and clinical escalation.
- Fire response, evacuation and calling emergency services.
- Incident, safeguarding, duty-of-candour and external-reporting procedures.
- Consent, mental capacity and positive risk taking.
- Record keeping and medicines administration records.
Competency must be assessed through observation and practical demonstration using the equipment the staff member will encounter. Completion of an online course alone is not sufficient evidence of practical competence.
Competency must be reassessed:
- At intervals set by the organisation’s training-needs analysis.
- After an incident or near miss.
- When equipment, prescription or procedures change.
- Where practice concerns are identified.
- After a prolonged period without using the skill.
- At least annually where oxygen support forms a regular part of the staff member’s duties, unless a documented risk-based assessment justifies a different period.
Agency and temporary staff must receive suitable information and must demonstrate competence before undertaking oxygen-related duties. Staff who are not competent may only take basic emergency action within their general training, such as raising the alarm, calling 999 and supporting evacuation.
17. Consent, capacity and restrictive practice
Oxygen support must be provided with the person’s consent in accordance with Regulation 11.
Where there is reason to doubt the person’s capacity to make a specific decision about oxygen use or a proposed safety measure, a decision-specific capacity assessment must be completed. A general diagnosis, learning disability, mental illness or apparently unwise decision must not be treated as proof of incapacity.
Any best-interests decision must:
- Follow the Mental Capacity Act 2005.
- Involve the person as far as possible.
- Consider the person’s wishes, feelings, beliefs and values.
- Consult relevant representatives and professionals.
- Use the least restrictive available option.
- Be recorded and reviewed.
Locking oxygen equipment away, restricting access to a person’s room, removing lighters, imposing continuous observation or preventing the person from leaving their home may amount to restrictive practice. Such measures must not be used routinely and require lawful, proportionate and individually assessed justification.
18. Infection prevention and single-person use
Masks, nasal cannulae, tubing and other person-contact components are for single-person use unless the manufacturer expressly states otherwise.
Staff must:
- Perform hand hygiene before and after support.
- Follow supplier instructions for cleaning and replacement.
- Keep equipment visibly clean and dry.
- Avoid contaminating connectors, tubing and face-contact surfaces.
- Store replacement accessories in clean, dry packaging.
- Report skin damage, nasal irritation, pressure damage or contamination.
- Never share equipment prescribed or supplied for one person.
Cleaning agents must be compatible with oxygen equipment and must not introduce flammable residues. Alcohol-based products must be allowed to dry completely and must not be used on equipment unless specifically approved by the manufacturer or supplier.
19. Business continuity and emergency supply
The service must maintain person-specific contingency arrangements for:
- Electricity failure.
- Concentrator breakdown.
- Cylinder depletion.
- Missed or delayed supplier delivery.
- Severe weather.
- Flooding, fire or evacuation.
- Staff shortages.
- Hospital admission or discharge.
- Temporary relocation.
- Travel disruption.
- Failure of telephone or alarm systems.
The contingency plan must identify:
- The minimum safe backup supply determined by the clinical team or supplier.
- Where backup equipment is stored.
- Who is competent to set it up.
- Supplier emergency contact details.
- Clinical escalation contacts.
- When to call 999.
- How evacuation or relocation will be managed.
- How the person’s medicines and oxygen information will accompany them.
Staff must not wait until a cylinder is empty or a concentrator has completely failed before escalating a foreseeable supply problem.
20. Supported living tenancy and shared responsibilities
In supported living, the person’s home and care arrangements must remain distinct. The provider must not treat the property as if it were a care home merely because staff attend or provide 24-hour support.
For each person using oxygen, the service must document:
- Which areas are the person’s private accommodation.
- Which areas, if any, are under the provider’s control.
- The landlord’s responsibilities.
- The building responsible person’s fire-safety responsibilities.
- The oxygen supplier’s responsibilities.
- The provider’s care and support responsibilities.
- The person’s own responsibilities and choices.
Staff must not make alterations to the property, install signs, drill cylinder brackets into walls, move fixed electrical equipment or change fire doors without the person’s agreement and any required landlord or competent-person authorisation.
Where the provider identifies an accommodation risk outside its direct control, it must record the concern, take reasonable immediate precautions, inform the responsible party and escalate unresolved risks through appropriate contractual, safeguarding, commissioning, environmental health or fire-safety routes.
21. Audit and governance
The Registered Manager must ensure that oxygen safety is audited at a frequency proportionate to the risks and at least annually.
Audits must examine:
- Current prescriptions and clinical instructions.
- Care-plan accuracy.
- Medicines administration records.
- Individual oxygen risk assessments.
- Smoking and fire-risk controls.
- Storage arrangements.
- Equipment condition and maintenance.
- Firebreaks, tubing, masks and cannulae.
- Backup and power-failure arrangements.
- Staff training and competency.
- Incident and near-miss trends.
- Supplier contact and emergency arrangements.
- External safety alerts and recalls.
- Evacuation arrangements.
- Consent, mental-capacity and restrictive-practice records.
Audit findings must identify responsible persons, completion dates and evidence that actions have been completed. Significant findings and trends must be reported through the organisation’s governance arrangements.
22. Related Policies
- SL11 – Safe Care and Treatment Policy
- SL16 – Health and Safety at Work Policy
- SL18 – Risk Management and Assessment Policy
- SL20 – Fire Safety and Evacuation Procedures
- SL21 – Medication Management and Administration Policy
- Consent and Mental Capacity Policy.
- Positive Risk Taking Policy.
- Smoking and Vaping Policy.
- Incident Reporting and Investigation Policy.
- Duty of Candour Policy.
- Safeguarding Adults Policy.
- Business Continuity Policy.
- Equipment and Medical Devices Policy.
- Infection Prevention and Control Policy.
- Lone Working Policy.
- Training and Competency Policy.
- Record Keeping Policy.
- Emergency Response Policy.
- Transport and Vehicle Safety Policy.
- Emollient Fire Safety Guidance, where maintained separately.
23. Policy review
This policy will be formally reviewed at least annually and sooner where:
- Legislation, CQC regulations or national guidance changes.
- The oxygen supplier or equipment manufacturer changes its instructions.
- A relevant MHRA, Central Alerting System, CQC or HSE safety alert is issued.
- New equipment or a new form of oxygen therapy is introduced.
- An incident, near miss, safeguarding concern or complaint identifies a policy weakness.
- Audit, inspection or competency findings require improvement.
- The organisation’s regulated activities, service model or supported living arrangements change.
The Registered Manager must ensure that revised requirements are communicated to affected people and staff in an accessible format. Training, competency assessments, care plans, risk assessments and operational procedures must be updated where necessary.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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