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Policy Bundle: Domiciliary Care Policies and Procedures (England)

340 Policies and Procedures required to legally manage your Homecare Agency in England.

DC213-Easy Read Complaints Guide

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} 12. How to contact us {{org_field_name}} Telephone: {{org_field_phone_no}} Email: {{org_field_registered_manager_email}} Address: {{org_field_door_no}} {{org_field_street_line_01}} {{org_field_city_town}} {{org_field_post_code}} If your complaint is about the manager, ask for the director or nominated individual. NOMINATED INDIVIDUAL {{org_field_nominated_individual_first_name}} {{org_field_nominated_individual_last_name}} Email: {{org_field_nominated_individual_email}} Telephone: {{org_field_nominated_individual_phone}} REGISTERED MANAGER {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}} Email: {{org_field_registered_manager_email}} Telephone: {{org_field_registered_manager_phone}} COMPANY DIRECTOR {{org_field_company_director_first_name}} {{org_field_company_director_last_name}} Email: […]

DC212-Receiving and Acting on Complaints Policy (LD/A)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Receiving and Acting on Complaints Policy(LD/A) 1. Introduction At {{org_field_name}}, we are committed to providing high-quality domiciliary care services that meet the needs of our service users. We recognise that feedback, including complaints, is essential to improving our services and ensuring the safety, dignity, and satisfaction of those we support. […]

DC211-Positive Behaviour Support (PBS) Policy for Adults (LD/A)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Positive Behaviour Support (PBS) Policy for Adults(LD/A) 1. Purpose The purpose of this policy is to outline {{org_field_name}}’s approach to supporting adults who may display distressed behaviours, sometimes described as behaviour that challenges, using a Positive Behaviour Support (PBS) approach. Our aims are to improve the person’s quality of life, […]

DC210-Restrictive Practices, Restraint and Physical Interventions Policy (LD/A)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Restrictive Practices and Physical Interventions Policy(LD/A) 1. Introduction and policy statement 1.1 Policy statement {{org_field_name}} provides domiciliary care (care and support delivered in people’s own homes and community settings). We recognise that people receiving care remain citizens with the same rights as anyone else. Their home is private space and […]

DC209-Positive Restraint Policy For Adults(LD/A)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Positive Restraint Policy For Adults (LD/A) 1. Purpose {{org_field_name}} is committed to delivering safe, person-centred, compassionate care that upholds the rights, dignity, freedom and wellbeing of every adult who uses our service. The purpose of this policy is to set out how {{org_field_name}} prevents, reduces and, where there is no […]

DC208-Accessible Information Standard Policy (LD/A)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Accessible Information Standard Policy(LD/A) 1. Purpose and Scope The purpose of this policy is to set out how {{org_field_name}} meets people’s information and communication support needs in accordance with the Accessible Information Standard (AIS), where the Standard applies, and with wider legal requirements concerning accessible and person-centred communication. This policy […]

DC207-Medication Management Policy ( LD/A)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Medication Management and Administration Policy(LD/A) 1. Introduction {{org_field_name}} is committed to the safe management and administration of medications for all individuals we support. We recognise that proper medication handling is critical to our clients’ health, safety, and well-being. This policy outlines our commitment to high standards of medication safety, and […]

DC189-Using AI in Domiciliary Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Using AI in Domiciliary Care Policy 1. Introduction and Purpose Artificial intelligence (AI) tools are becoming more common in health and social care for administrative tasks, care planning and note‑taking. AI can free up staff time and improve efficiency, but it also introduces risks if not used carefully. {{org_field_trading_name}} is […]

DC188-Good Governance Organisational Structure Policy Children

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Good GoveGood Governance: Organisational Structure Policy – Children & Young‑Adult Services 1. Purpose and Scope This policy explains how {{org_field_name}} governs and manages its domiciliary care service for children and young adults. It applies to all aspects of our personal care delivery in people’s homes and the community. The aim of […]

DC185-Staying Put Policy for Children and Care Leavers

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staying Put Policy for Children and Care Leavers 1. Purpose and scope {{org_field_name}} supports young people who have lived in foster care to remain with their former foster carers after their 18th birthday through “Staying Put” arrangements. Although we are a {{org_field_type}} providing domiciliary care, our staff may be commissioned […]