SL42-Communication and Engagement with Service Users and Families Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Communication and Engagement with Service Users and Families Policy 1. Purpose At {{org_field_name}}, we are committed to maintaining open, honest, and meaningful communication with the people we support and their families. Effective communication is fundamental to delivering high-quality, person-centred care that respects individual preferences, needs, and rights. This policy outlines […]

SL41-Managing Service User Finances Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Managing Service User Finances Policy 1. Purpose This policy outlines how {{org_field_name}} ensures the safe, transparent, and person-centred management of finances for the people we support. It is designed to safeguard individuals from financial abuse, support autonomy in financial decision-making, and comply with CQC regulations, the Care Act 2014, the […]

SL40-Assisting with Personal Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Assisting with Personal Care Policy 1. Purpose The purpose of this policy is to ensure that all personal care provided within {{org_field_name}} is delivered in a manner that promotes dignity, independence, and respect while complying with Regulation 9 (Person-Centred Care), Regulation 10 (Dignity and Respect), and Regulation 11 (Need for […]

SL39-Mental Capacity and Deprivation of Liberty Safeguards Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Mental Capacity and Deprivation of Liberty Safeguards (DoLS) Policy 1. Introduction At {{org_field_name}}, we are committed to upholding the rights and dignity of all service users, ensuring that individuals receive care and support in a manner that respects their autonomy and decision-making abilities. This policy outlines our approach to assessing […]

SL38-End of Life and Palliative Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} End of Life and Palliative Care Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides safe, compassionate, lawful and person-centred end of life and palliative care support to people living in supported living services who have a life-limiting condition or who may be approaching the […]

SL37-Moving and Handling Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Moving and Handling Policy 1. Introduction At {{org_field_name}}, we are committed to providing high-quality, safe and dignified support to people who use our supported living service. A crucial part of this commitment is ensuring that all moving and handling activities are carried out safely for the people we support, our […]

SL36-Initial Assessment and Care Planning Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Initial Assessment and Care Planning Policy 1. Purpose The purpose of this policy is to set out {{org_field_name}}’s arrangements for completing initial assessments, deciding whether the service can safely and lawfully meet a person’s needs, developing person-centred care and support plans, and reviewing and updating those plans in response to […]

SL35-Duty of Candour Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Duty of Candour Policy 1. Purpose At {{org_field_name}}, we are committed to providing high-quality, safe, and compassionate support to individuals in our Supported Living services. However, we recognise that despite best efforts, incidents may occur. When this happens, we have a legal and moral responsibility to be open and honest […]

SL34-Confidentiality, Information Sharing and Data Protection (UK GDPR) – Service User Privacy Notice and Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Confidentiality, Information Sharing and Data Protection (UK GDPR) – Service User Privacy Notice and Policy 1. Introduction At {{org_field_name}}, we respect every service user’s right to privacy, dignity, confidentiality and safe care. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection […]

SL33-Staff Leave and Absence Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Leave and Absence Policy 1. Introduction At {{org_field_name}}, we recognise that employees require time away from work for various personal, medical, and professional reasons. A fair and transparent leave and absence policy ensures that staff can balance their work commitments with personal needs while maintaining the smooth operation of […]